Medical Assistant

One to One Health•Monroe, GA

About The Position

The Medical Assistant builds relationships with patients through responsive, clear, and effective communication. The role includes obtaining patient records and test results, coordinating daily administrative tasks, working up patients, preparing treatment rooms for examinations, and supporting practitioners. The Medical Assistant provides support to providers and clinic operations, helps coordinate tests, treatments, and referrals, assists with laboratory testing and phlebotomy, and contributes to a safe and professional clinical environment.

Requirements

Ability to provide timely responses, communicate clearly and professionally, and work to find solutions to problems.
Strong communication skills, including active listening and empathy, to address patient needs and concerns and coordinate care.
Proficiency with basic technology, including Microsoft products.
Ability or willingness to learn patient engagement software and customer service systems for communication by text, phone, video, and email.
Ability or willingness to learn basic electronic medical record (EMR) systems.
Ability to multitask and work independently with excellent organizational skills.
Strong professionalism and ability to thrive in a team dynamic.
Ability to read, write, and communicate in English.
Ability to communicate effectively orally and in writing.
Ability to follow written or verbal step-by-step instructions.
Ability to concentrate, think, and learn.
Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.
High school diploma or equivalent required.
Graduate of an accredited medical assistant program or actively working toward completion.
Administrative experience, preferably in a medical office.

Responsibilities

Verify patient information by interviewing patients, recording medical history, and confirming the purpose of visits.
Prepare patients for examinations by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summaries.
Maintain and safeguard medical records, complete diagnostic and procedure coding, and protect patient confidentiality.
Provide overall support to providers and clinic operations.
Instruct patients on collection of necessary samples and tests.
Give injections and administer prescribed medications as directed by the provider and according to nursing standards.
Observe patients, chart and report changes in their conditions, including adverse reactions to medication or treatment, and take necessary action.
Ensure patient chart entries are accurate and timely, and forward charts as appropriate in the electronic medical record.
Assist with scheduling tests and treatments.
Arrange specialist referrals and obtain pre-authorizations when directed by the provider.
Prepare examination and treatment rooms for patient intake.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physicals.
Maintain a safe, secure, and healthy work environment by following standards and procedures, complying with legal regulations, and fostering teamwork.
Maintain supplies by inventorying stock, placing orders, and verifying receipts.
Keep equipment operating by following instructions, troubleshooting breakdowns, maintaining supplies, arranging repairs, and reporting to the Practice Coordinator.
Adhere to professional standards, policies and procedures, and federal, state, and local requirements.
Demonstrate professionalism, teamwork, adaptability, efficiency, and organization.
Recognize emergent situations and act promptly and appropriately based on patient needs and within the scope of practice under the direction of the charge nurse and/or provider.