Medical Assistant

GoHealth Urgent Care - UCSF Health • Wilmington, DE

7d • Onsite

About The Position

The Medical Assistant assists with the examination and treatment of patients under the direction of an urgent care provider. The role includes managing check-in and registration, interviewing patients, measuring and recording vital signs, collecting blood samples, preparing specimens for laboratory analysis, and preparing examination rooms. The Medical Assistant also supports patient flow, front-desk operations, referrals, appointment scheduling, medical records, supply inventory, equipment quality controls, and patient follow-up.

Requirements

• High school diploma.
• Graduation from a Medical Assisting Program.
• Basic Life Support (BLS) certification at the time of hire, obtained through the American Red Cross or American Heart Association.
• At the time of hire, one of the listed certifications is required: CCMA, CMA, RMA, NCMA, or NRCMA. The posting also accepts graduation from an accredited school of nursing, LPN or RN credentials, or EMT certification verified through the National Registry of Emergency Medical Technicians in lieu of an approved Medical Assistant certification.
• CPOE certification for order entry is required within two weeks of the start date.
• Knowledge of basic Medical Assistant duties.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, able to use experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all persons fairly, respectfully, and sensitively toward cultural and social differences.

Nice To Haves

• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep patients informed of their status.
• Inform technical staff about patient flow.
• Prepare patients for examinations by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests, including blood pressure, weight, and temperature measurements, and escalate critical cases to the provider as needed.
• Conduct point-of-care tests as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
• Draw and collect blood samples and prepare specimens for laboratory analysis.
• Prepare and maintain examination rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory and regularly check supply expiration dates.
• Maintain medical records and scan charts to patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on training and development, including classroom instruction and shadowing with peers.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Generous paid time off, starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED