Medical Assistant

Cityblock Health•MA MIC Touchdown (MA), MA

17h•$20 - $26•Onsite

About The Position

The Medical Assistant serves as a clinical and operational support partner in Cityblock Health’s integrated care model, working with assigned providers and interdisciplinary care teams. The role supports pre-visit planning, visit readiness, care coordination, Athena inbox management, post-visit follow-up, and hub operational readiness. It contributes to coordinated, member-centered care, provider efficiency, continuity, quality-gap identification, operational consistency, and member engagement while supporting compliance with clinical operational standards and contractual requirements. The position combines clinical support, electronic health record and inbox management, administrative coordination, member outreach, and inventory responsibilities. Medical Assistants collaborate with providers, operations, nursing, behavioral health, pharmacy, and other interdisciplinary teams. North Carolina roles are hub-based, in-person positions and support both pediatric and adult populations; candidates for those roles must have pediatric patient experience.

Requirements

For North Carolina Medical Assistant roles, experience working with pediatric patients is required; these roles support pediatric and adult populations.
Complete Cityblock medical clearance requirements, including evidence of immunity to MMR, Hepatitis B, and Varicella and a TB screen, unless an approved medical or religious accommodation applies.

Responsibilities

Conduct pre- and post-visit chart preparation and prepare members and schedules for appointments.
Verify insurance eligibility, registration, demographic information, and appointment readiness.
Make confirmation calls and conduct member outreach; schedule and confirm annual, discharge follow-up, chronic disease management, and preventive care visits.
Identify and help close HEDIS and other quality gaps, preventive screening needs, BOI capture opportunities, and questionnaire requirements.
Ensure relevant labs, imaging, referrals, prescriptions, and external documentation are available, reviewed, or escalated before visits.
Identify scheduling discrepancies, operational barriers, and visit-readiness concerns, and elevate quality and patient-outcome opportunities for provider review.
Participate in daily dyad huddles, provider meetings, and workflow discussions; review schedules, priorities, coverage needs, and visit readiness.
Prepare and maintain dyad huddle tracking tools, workflow documentation, and operational follow-up items; support provider coverage coordination and escalation management.
Manage assigned Athena inbox tasks within established service-level agreements and workflows; prioritize, route, resolve, and escalate tasks as appropriate.
Track follow-up on lab results, referrals, prescriptions, imaging, provider orders, and care coordination activities through electronic medical record management.
Maintain accurate, timely patient records and document outreach, appointment updates, care coordination, and workflow completion.
Assist providers with examinations, diagnostic testing, and authorized clinical and specialized procedures.
Administer medications and vaccines under the direction of a licensed healthcare provider.
Coordinate appointments, referrals, follow-up activities, and continuity of care; support follow-up for DME, labs, imaging, prior authorizations, prescriptions, and provider orders.
Communicate care coordination updates and proactively escalate unresolved barriers and member needs.
Answer calls and respond to member inquiries professionally and compassionately; greet members and visitors at physical hubs.
Support hub readiness and compliance with operational standards, regulatory requirements, and contractual obligations, including required staff presence.
Maintain medical inventory and order supplies and materials as needed; monitor medical supplies, medications, and clinical materials.
Participate in workflow improvement, operational discussions, and process standardization across markets.
Communicate respectfully and transparently with peers and interdisciplinary teams and support a collaborative, accountable, member-centered team culture.