Medical Assistant

CenterWell•Paradise Valley, AZ

7d•$44,900 - $60,200•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. In this onsite, patient-facing role, the Medical Assistant oversees clinical readiness through proactive rooming, accurate screenings, and empathetic education, helping ensure a smooth patient journey and efficient provider workflows. The role reports to the Center Administrator and independently manages varied and more complex clinical and operational work, using judgment to prioritize requests and adapt established processes with limited guidance. The Medical Assistant prepares patients for providers by verifying medications and allergies, taking vital signs, and conducting validated screenings such as PHQ-9 and Fall Risk assessments. The role includes managing the EMR inbox and worklists according to routing rules, handling patient messages and lab results, and following up with pharmacies about medication adherence. The Medical Assistant also uses a loop-back method to confirm patients understand their next steps. This is a patient-facing position covered by the company’s tuberculosis screening program; selected candidates must undergo TB screening.

Requirements

Knowledge of basic anatomy and computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication and vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Familiarity with clinical procedures in a primary care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures.
Ability to deliver responsive, patient-centered support and accurately record patient care information.
Ability to perform clinical tasks safely and consistently, maintain accuracy across repetitive tasks, and recognize risks and workflow needs in real time.
Ability to recognize and manage emotions effectively, communicate clearly and compassionately, and ensure patient understanding.
Ability to work effectively across professional teams and provide practical guidance to peers on established clinical and operational processes.
Ability to resolve team or patient-facing conflicts fairly, constructively, and promptly.
Ability to consistently execute established workflows and protocols, adapt to changing situations, and interpret numerical and quantitative information.
Active Basic Life Support certification.
Current Medical Assistant certification or certification in progress.
Right to work in the United States.
Ability to work assigned clinic hours and meet state requirements.
Must complete tuberculosis screening if selected for the patient-facing role.

Responsibilities

Prepare patients for provider visits through clinical rooming, vital signs, medication and allergy verification, and validated screenings such as PHQ-9 and Fall Risk assessments.
Recognize patient concerns and initiate appropriate escalation within the applicable scope of practice.
Manage the EMR inbox and worklists using established routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Aim to provide a same-day touch for worklist tasks to maintain clinical flow.
Use judgment to prioritize competing requests and coordinate care activities with limited guidance.
Educate patients about next steps using the loop-back method to confirm understanding.
Provide clinical readiness that allows providers to focus on medical decision-making.
Follow established clinical, operational, safety, privacy, infection-control, and workflow protocols.