Medical Assistant

True Health•Buffalo Grove, IL

7d•Onsite

About The Position

Concierge-level care is built in the small moments patients feel and remember. True Health is different because the experience matters as much as the medicine. The standard is warmth, precision, and follow-through, every time, for every person. We are seeking Medical Assistants to keep each visit running smoothly, efficiently, and with clinical accuracy, so the care team can stay focused, and patients feel fully supported from start to finish. At True Health, the patient experience is not an add-on. It is part of the care. As a Medical Assistant, you help deliver a concierge-level visit that feels organized, reassuring, and clinically excellent. You are the bridge between check-in and care. Between a patient’s questions and clear next steps. Between a provider’s plan and a visit that actually runs on time.

Requirements

High school diploma or equivalent
Completion of an accredited Medical Assistant training program
Background with 2+ years in a clinical, outpatient, or concierge healthcare setting
Familiarity with EMR systems, standard medical equipment, medical terminology, and patient privacy standards

Nice To Haves

Exposure to CMA or RMA credentials, or multi-disciplinary or integrative medicine practices

Responsibilities

Prepare exam rooms so each visit starts clean, stocked, and ready
Room patients and take accurate vital signs to support clinical decision-making
Prep charts before the provider enters so the visit stays focused and efficient
Support diagnostic testing and procedures (DXA, RMR, VO2, etc.) under provider supervision
Greet patients and guide them through the visit with warmth and professionalism
Reassure patients and share education aligned with True Health’s concierge standards
Communicate follow-up actions and instructions clearly so nothing gets missed
Help create a calm, supportive experience from the first clinical touchpoint to the last
Document patient information, vitals, and test results in the EMR
Follow HIPAA and clinical documentation protocols with consistency and care
Complete charting promptly and accurately to support continuity of care
Track inventory and support supply ordering to keep the clinic ready and compliant
Provide cross-coverage for reception, scheduling, and help desk support as needed
Collaborate with Lifestyle Medicine, Member Services, and Physician teams to meet patient needs seamlessly
Participate in team huddles and site meetings to stay aligned and improve workflows
Act as a liaison between patients and care teams to keep communication clear and timely