Medical Assistant

ChenMed•Richmond, VA

4d•$17 - $24•Onsite

About The Position

The Care Promoter 1, Float is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that keep medical centers running smoothly. Duties vary depending on the size, location, and type of setting. In addition to administrative work, Care Promoters perform clinical duties under direct physician supervision and in accordance with state medical practice acts. The role supports physician-led care teams providing comprehensive primary care to a specific patient population. The position includes recording patient vital signs, interview information, and medical history; helping prepare patients for examinations; performing routine screening tests and basic waived lab tests; collecting specimens; assisting physicians with examinations; and explaining treatment procedures and physician instructions. It also includes patient observation and reporting, medication and first-aid tasks under physician supervision, maintaining supplies and equipment, documenting care, handling patient calls and messages, and providing health coaching with weekly follow-up calls. The role may require travel to local centers for coverage and flexibility to work evenings, weekends, or holidays as needed.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, EMT, or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
Current BLS for Healthcare Providers certification.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Strong interpersonal and customer service skills, with compassion and empathy for patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, leaders, staff, and other team members.
Problem-solving mindset focused on patient needs and team goals.
Basic phone and computer skills; proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Attention to detail and ability to maintain organized systems that support accurate records and timely patient flow.
Ability to remain calm in busy or stressful situations.
Fluency in spoken and written English.
Ability and willingness to travel to local centers as needed for coverage.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with EMR systems.

Responsibilities

Measure and record patient vital signs, interview information, and medical history.
Catalog and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions.
Observe patients and report changes in their conditions to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other laboratory specimens; and perform basic waived laboratory tests.
Under physician supervision, prepare and administer medications, change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and document accurately, legally, and ethically.
Process patient phone messages, return calls, route messages to team members, and contact patients to obtain and relay information for the physician.
Call prescriptions in to pharmacies with physician approval and authorization; use the ChenMed Rx system for physician medication dispensing if authorized.
Provide health coaching to a defined patient group to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.
Travel to local centers as needed for coverage.
Work evenings, weekends, and/or holidays as needed.