Medical Assistant

American Oncology Network•Casa Grande, AZ

7d•Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and performs phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role supports patient intake and care, laboratory operations, documentation, scheduling, and regulatory compliance across AON locations as needed. The position works Monday through Friday, 8:00 AM to 5:00 PM, and may require overtime when sufficient notice is provided. Travel is less than 25%, including travel to other clinic locations as needed. The employee may also be expected to work remotely effectively when required.

Requirements

High school diploma or GED.
Certifications or licenses as required by the state where employed.
Basic Life Support (BLS) certification.
Valid driver's license and a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician's office, with the ability to perform venipuncture.
Critical-thinking skills, including problem-solving, analysis, decision-making, planning, time management, and organization.
Attention to detail and the ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential information and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and the ability to provide balanced feedback.
Strong customer focus and ability to collaborate and build positive employee, physician, and community relationships.
Ability to manage time, competing priorities, stress, and professional development; self-motivation and ability to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment, manage competing demands, and work remotely effectively when required.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook, and experience with EMR.
Ability to travel less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform quality control procedures before patient testing and document quality control and quality assurance corrective actions.
Perform laboratory blood work and blood draws, handle and process specimens according to laboratory procedures, and prepare blood or bone marrow slides for evaluation.
Complete technical laboratory procedures accurately and promptly, meeting accrediting and regulatory standards.
Send outside laboratory work to the appropriate facility based on the patient's insurance plan.
Maintain test-report logs, quality-control logs, equipment records, and regulatory checklists.
Follow the AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician in the Onco/EMR system.
Place patients in exam rooms and prepare them for physician visits promptly.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspirations, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Document testing and treatment in medical records, prepare encounter forms or complete electronic superbill steps, and show physicians critical blood counts according to guidelines.
Obtain relevant scans and CDs and prepare them for physician review.
Maintain adequate supply inventory and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties required to keep the laboratory compliant with state and federal regulations, and complete the required annual CEUs for C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with laws and regulations pertaining to patient care, patient rights, safety, billing, and collections, and follow AON and departmental policies, including IT policies and the Disaster Recovery Plan.
Maintain the confidentiality of patient information.
Assist with training new employees on related job duties.
Work at any AON location as needed to support business needs and work overtime when given sufficient notice.
Perform other job-related duties or follow other job-related instructions as requested by a supervisor or management.