Medical Assistant - Family Planning

Planned Parenthood of Greater Ohio • Cleveland, OH

4d • $18 - $21 • Onsite

About The Position

Planned Parenthood of Greater Ohio is seeking a mission-driven Medical Assistant to work full time, 37.5 hours per week, at the Old Brooklyn Health Center in Cleveland, Ohio. The position supports patients throughout their health center experience by providing compassionate clinical assistance, patient education, and administrative support. The Medical Assistant works closely with clinicians and other health center team members to prepare patients for visits, assist with examinations and procedures, perform laboratory testing, maintain accurate medical records, and help ensure visits run efficiently.

The ideal candidate is organized, attentive, and comfortable discussing sensitive healthcare matters respectfully and without judgment. The role calls for strong communication skills, sound judgment, and a commitment to high-quality reproductive healthcare and excellent patient service. This is an hourly, non-exempt bargaining unit position. A $1,000 hiring incentive is available to eligible full-time hires: $250 is paid in the first paycheck and $750 in the first paycheck after successful completion of six months of employment. Associates must remain employed and in good standing at the time of each payment.

Requirements

• High school diploma or GED.
• Completion of advanced medical assistant training or a Certified Medical Assistant credential.
• Excellent communication, customer service, problem-solving, judgment, and organizational skills.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work effectively in a fast-paced, team-oriented healthcare environment.
• Strong commitment to high-quality healthcare and respectful, nonjudgmental patient service.

Nice To Haves

• Previous experience working in a healthcare setting.
• Knowledge of medical assisting practices and reproductive healthcare.
• Experience using an electronic health record or patient scheduling system.

Responsibilities

• Welcome patients, explain what to expect during visits, and communicate information about delays or next steps.
• Gather and document relevant medical and social history.
• Measure and document vital signs, including height, weight, and blood pressure.
• Prepare patients for examinations and assist clinicians during examinations and procedures.
• Perform venipuncture and approved waived laboratory tests.
• Administer medications within the scope of training, certification, or licensure.
• Educate patients about available services, contraceptive options, consent forms, funding resources, and follow-up needs.
• Prepare examination rooms and maintain supplies, inventory, cleanliness, and safety standards.
• Respond to patient calls, schedule appointments, and provide appropriate information and referrals.
• Schedule, cancel, and reschedule appointments as needed.
• Maintain accurate patient registration, medical record, laboratory, scheduling, and payment information.
• Use electronic systems to document visits, collect fees, and provide receipts.
• Provide patients with appropriate forms and review them for completion.
• Collaborate with clinicians, health center leadership, and team members to provide coordinated, efficient patient care.
• Anticipate patient and provider needs and contribute to a positive health center experience.
• Maintain confidentiality and approach sensitive healthcare matters with compassion and without judgment.
• Follow organizational policies, current medical standards, and HIPAA, OSHA, and CLIA requirements.
• Participate in required training, quality improvement, risk-management activities, and staff meetings.

Benefits

• Paid time off.
• Paid parental family leave.
• Medical coverage, with 90% employer-paid base plans for individual coverage.
• Employer-paid vision coverage.
• Dental coverage.
• Employer-paid life insurance.
• Employer-paid accidental death and dismemberment insurance.
• Employer-paid short-term and long-term disability coverage.
• 401(k) plan with an employer contribution of up to 4%.
• Ten paid holidays each year.
• Two floating holidays each year.
• Financial incentive program for certified bilingual Associates; qualified Associates fluent in a needed language may receive a $1.00-per-hour differential after successfully completing a language assessment.
• $1,000 hiring incentive for eligible full-time hires, paid in two installments subject to employment and good-standing conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree