Medical Assistant

The Christ Hospital Health Network•OH, OH

About The Position

The Medical Assistant assists with patient examinations and treatment under the direction of a physician. The role serves as a clinical lead and resource for office management and coworkers, supports staff training, identifies opportunities to optimize clinical operations, and acts as a change agent for the office. In smaller practices, the Medical Assistant may function as a day-to-day workflow leader and may assume office responsibilities when the Practice Coordinator or Practice Manager is absent.

Requirements

High school diploma or equivalent.
Associate degree and/or Certified/Registered Medical Assistant credential required.
At least 5 years of Medical Assistant or other relevant experience with progressively increasing responsibilities.
Certified or Registered Medical Assistant credential required.
BLS certification required.
Completion of all required training outlined in the career path.
Exceptional clinical skills.
Excellent computer skills, including Microsoft Outlook, Excel, EMR, and scheduling systems.
Strong verbal and interpersonal skills to work respectfully with patients, physicians, visitors, coworkers, and drug representatives in person and by telephone.
Ability to anticipate provider needs and demonstrate strong critical-thinking skills.
Ability and willingness to travel to other physician offices as requested or needed.

Nice To Haves

Practice experience in different care settings, such as primary care and specialty care.
Complementary clinical skills such as phlebotomy, performing EKGs, stitch removal, and splinting.

Responsibilities

Maintain patient flow during clinic hours; document review of systems, measure vital signs, update medical, social, and family history, review medications, and accurately record patient information in the EMR.
Prepare patient charts in the EMR by scanning, abstracting, and reviewing records and diagnostic results; contact outside facilities or use their websites to obtain needed information.
Act as an EMR Superuser and support training of new employees and clinical staff.
Assist the manager in coordinating clinical staff and work assignments to ensure coverage, and coordinate or oversee office work queues.
Refill and pre-authorize medications, communicating with patients, pharmacies, and insurance companies as needed; track patient samples and medications and dispose of expired medications.
Prepare and maintain clean, fully stocked examination rooms and complete patient assistance paperwork or requests.
Obtain pertinent patient information according to office protocols, return calls, respond to MyChart messages, and work EMR and practice-management in-baskets, workflow logs, and queues.
Answer incoming calls, schedule appointments, check patients in and out, and complete pre-certifications for prescriptions, procedures, and surgeries as needed.
Operate EKGs, cardiac monitors, and other equipment for routine diagnostic testing, and perform assigned clinical duties such as phlebotomy and cast removal.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Protect confidential patient-care information and comply with the legal responsibilities and requirements of the medical assistant role.
Support quality measures and patient experience, including training staff on quality.
Perform other job duties as assigned.