Medical Assistant

South Shore Health•Weymouth, MA

6d•Onsite

About The Position

The Medical Assistant supports the practice and helps maintain efficient patient flow. Clinical duties include maintaining universal precautions; rooming patients; taking vital signs and measurements; performing phlebotomy as needed; administering vaccines; and performing provider-ordered treatments and procedures. The role also includes patient education and counseling, testing and screenings, maintaining and stocking patient rooms, and ordering and tracking practice supplies. Administrative duties include scheduling appointments, filing, answering phones, preparing correspondence and patient charts, and obtaining referrals and paperwork from referring physician offices. The Medical Assistant works under the supervision of physicians, nurse practitioners, or physician assistants, collaborates with the Nursing Supervisor, and may cross-train to cover front desk duties. The position is part-time, on the day shift, and includes a required weekend and holiday schedule.

Requirements

Basic Life Support (BLS) certification is required.
Exceptional interpersonal, communication, and customer service skills.
Strong clinical and judgment skills.
Good organizational and prioritization skills.
Ability to work successfully as a team player and both lead and take direction from the Nursing Supervisor.
Demonstrated knowledge of varied medical procedures.
Extensive knowledge of anatomy, physiology, and English grammar.
Ability to react calmly and effectively in emergency situations.
Ability to read, understand, and respond to detailed oral and written instructions and communicate clearly.
Computer proficiency, including efficient use of the electronic medical record, telephone communications, email, and other required software.
Demonstrate required competencies with office and clinical equipment.
Experience in a clinical setting is preferred.

Nice To Haves

High school diploma or equivalent.
Completion of a Medical Assistant program.
Certified Medical Assistant (CMA) certificate.

Responsibilities

Greet patients professionally, escort them to exam rooms, and support patient flow.
Assist with routine and complex procedures under the supervision of an MD, NP, or PA, including minor procedures and wound care; serve as a chaperone when needed.
Take and document vital signs and measurements; perform phlebotomy as needed, administer vaccines, and carry out ordered treatments and procedures.
Provide patient education and counseling and perform testing and screenings.
Assist with patient check-in and check-out, appointment scheduling, processing orders, collecting encounter forms, answering calls, and other administrative tasks.
Determine the reason for patient visits or calls, flag urgent matters, take messages, and notify appropriate medical staff.
Coordinate room rotations and communicate schedule changes to clinicians, staff, and patients; verify clinic schedules and assist with weekly MA schedules.
Receive test results and contact patients about laboratory and test follow-up under the direction of a physician or nurse practitioner.
Clean instruments and equipment according to infection-control guidelines and maintain sterilizer competencies.
Maintain patient rooms, set up and stock supplies, and order and track practice supplies.
Communicate critical patient information to nurses and providers and foster professional, collaborative, patient-focused service.
Participate in daily huddles, attend 75% of scheduled staff meetings, and attend workflow and other meetings as needed.
Manage email and organizational communications and use required computer applications, including Meditech, Lotus Notes, and i-heal; upload photographs into Meditech and i-heal.
Cross-train to cover front desk duties when needed.
Orient and mentor new employees using established checklists and departmental protocols, policies, and workflows.
Collaborate with the Nursing Supervisor on yearly evaluations, chart reviews, and competency and personnel-policy compliance.
Work two sessions of the annual flu clinics.
Follow safety and infection-control practices, verify patient identity, use appropriate personal protective equipment, dispose of hazardous materials properly, use proper body mechanics, and follow the chain of communication.
Work the required weekend and holiday schedule and perform other duties as required.