Medical Assistant

GoHealth Urgent Care • Dover, DE

23d • $20 - $27 • Onsite

About The Position

ChristianaCare and GoHealth Urgent Care operate urgent care centers across the Delaware and Maryland area. The Medical Assistant supports patient examinations and treatment under the direction of an urgent care provider. The role includes patient check-in and registration, interviewing patients, measuring and recording vital signs, collecting blood samples and preparing specimens for laboratory analysis, and preparing treatment rooms. The position also supports front-desk operations, patient flow, clinical testing, records management, supply inventory, equipment quality controls, and follow-up communications.

The company offers hands-on training and coaching, including classroom and peer-shadowing days, and onsite managers who support team members’ development. Compensation includes a base salary range of $19.50–$27.00 per hour, monthly incentive pay based on performance metrics, and ongoing referral bonus opportunities. Benefits include medical, dental, and vision coverage, a 401(k) with company match, and 208 hours of starting annual paid time off.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification at the time of hire, obtained through the American Red Cross or American Heart Association.
• At the time of hire, one of the following certifications is required: CCMA verified through NHA; CMA verified through AAMA or CHP; RMA verified through AMT, AAH, or ARMA; NCMA verified through NCCT; or NRCMA verified through the National Association for Health Professionals.
• Alternatively, the employer accepts at hire graduation from an accredited school of nursing, LPN or RN credentials, or EMT certification verified through the National Registry of Emergency Medical Technicians.
• CPOE certification for order entry is required within two weeks of the start date.
• Basic medical assistant skills.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, able to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all persons fairly, respectfully, and sensitively toward cultural and social differences.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Register patients, collect required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep patients informed about their status.
• Inform technical staff about patient flow.
• Prepare patients for examinations by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests, including vital-sign measurements, and escalate critical cases to the provider as needed.
• Conduct point-of-care tests as needed, such as flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
• Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory and regularly check supply expiration dates.
• Maintain medical records and scan charts into patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Ensure the reception area is well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on, immersive training and coaching, including classroom and peer-shadowing days.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Starting annual paid time off of 208 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED