000220 - Medical Assistants - Medical Assistant

Panoramic Health•Rockford, IL

8d•Hybrid

About The Position

The Medical Assistant is responsible for assisting healthcare professionals in providing care to their patients. Their duties include recording and updating medical histories and contact information in patient files, scheduling patient appointments and performing standard care procedures. This role also involves providing back-office support, managing medical supplies and medication samples, preparing patients for testing, obtaining and communicating test results, handling patient calls, and ensuring chart accuracy. Additionally, the Medical Assistant may train other staff, manage information requests, and maintain patient confidentiality. The position requires delivering information to designated areas and completing referral processes. A key aspect of the role is providing leadership in customer service, effective communication, and continuous learning. The Medical Assistant must adhere to all policies and procedures and perform other assigned duties. Approximately 25% travel is required to satellite locations in Rochelle, Beloit, Dixon, and Sycamore.

Requirements

High school diploma or GED required.
Completion of an accredited medical assistance certification program required.
Minimum 2 years; combined education/experience as substitute for minimum experience.

Responsibilities

Provides general back-office support to physicians.
Assist provider with exams as needed.
Stock and monitor inventory levels of medical supplies.
Monitors and maintains medication sample closet.
Prepares and assists patient for testing.
Obtain results for exams as requested.
Obtain lab results, have physician review, and notify patient of results as instructed by physician.
Answer patient calls and respond in a prompt and professional manner.
Responsible for final review of chart after chart prep.
Train back-office staff on an as needed basis when requested by Office Administrator.
Responds and complies with requests for information via most appropriate method, including fax.
Responsible for completing all requests within timeframes as established by office policy.
Follow rules and regulations of confidentiality protection as it relates to patient information.
Delivers information to patient care or other designated areas including provider offices.
Completes the referral process on specific procedures when requested to do so by Office Administrator.
Provides leadership and guidance for excellent customer service.
Communicates and engages effectively with others.
Continually seeks opportunities to learn, share knowledge, and develop processes for the transfer of information.
Follows and maintains policy and procedures.
Perform other duties and responsibilities as required, assigned, or requested.