Medical Assistant - Lakeview Urgent Care (Harrison Ave.)

LCMC Health•New Orleans, LA

5d•Onsite

About The Position

The Medical Assistant role at Lakeview Urgent Care is more than just a job; it's an opportunity to deliver healthcare with heart and make a difference in the lives of patients. This position involves a variety of clinical, documentation, and clerical duties aimed at ensuring a smooth and efficient patient experience. The role requires a professional demeanor, strong attention to detail, and the ability to work effectively in a team environment. LCMC Health is a community-focused organization dedicated to providing the best possible care with a compassionate approach.

Requirements

High School Diploma/GED or equivalent OR 2 years of work experience.
Basic Life Support (BLS) certification from American Heart Association.
Knowledge of general medical terminology, hospital policies and procedures and Joint Commission and HIPAA regulations.
Ability to obtain and maintain accurate patient medical records.
Basic computer and data entry skills.
MS Office applications (Word, Excel and Power Point).
Analytical skills to determine job priorities.
Ability to multi-task and work independently.

Responsibilities

Measures and records appropriate vital signs, identifies abnormal values and reports findings to the appropriate nursing staff or medical provider.
Assists with patient arrival to the clinic, schedules new and follow-up patient appointments and facilitates a smooth patient exit from clinic.
Recognizes emergencies and responds appropriately in adherence to organizational policy and procedure.
Provides for comfort needs of patients with consideration of age and special needs.
Demonstrates a working knowledge of clinic equipment, including preparation, safety testing, cleaning, and disinfecting of equipment.
Maintains linens, supplies, equipment for clinic use and stocks exam rooms/tables appropriately.
Properly collects, prepares, secures laboratory specimens for testing and/or transport.
Documents appropriately in the patient medical record according to established departmental guidelines.
Navigates Electronic Medical Record to obtain laboratory and radiology results, outside medical records, updates patient demographic data and schedules follow-up appointments.
Prepares safety reports when warranted or as directed by the Clinic Manager/designee.
Maintains privacy of patient personal health information by ensuring computer screens are secure.
Demonstrates honesty, promptness, dependability, courtesy and respect in interactions with patients, caregivers, customers, co-workers and staff.
Consults and keeps clinic manager informed of clinic activities, requirements, and problems.
Manages patient and/or co-worker complaints in a calm, positive, non-judgmental manner, and reports these events to clinic manager on a daily basis.
Maintains strict patient confidentiality.
Implements standard and transmission-based precautions, per hospital policy.
Ensures patient safety during clinic visits, per hospital policy.
Reports any safety hazards or violations in patient or clinic environment to Clinic Manager or designee.
Actively participates in Quality Improvement Process, including QAPI projects and EOC Rounds.
Gathers appropriate clinical documentation for review by the medical provider.
Obtains medical records from outside facilities when needed or requested by medical provider.
Scans outside correspondence into the appropriate area of the electronic medical record.
Answers the telephone and routes calls promptly to the appropriate person.