Medical Assistant

GoHealth Urgent Care • Charlotte, NC

1d • $19 - $24

About The Position

The Medical Assistant supports urgent care providers with clinical and administrative tasks, including patient intake, vital signs, testing, procedures, exam-room preparation, and electronic medical record documentation. The role focuses on delivering a high-quality, customer-focused experience in a fast-paced care setting. Novant Health and GoHealth Urgent Care have partnered to provide urgent care services across Charlotte, Winston-Salem, and Asheville, North Carolina.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification at hire from AHA or ARC.
• Proficiency in Medical Assistant duties.
• Strong typing and computer skills.
• Proficiency with Microsoft Word and Excel.
• Detail-oriented with strong task-management skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with diverse populations.
• Strong team collaboration skills.
• For candidates with less than 3 years of Medical Assistant experience, one of the following certifications is required: CCMA (NHA), CMA (AAMA or CHP), RMA (AMT, AAH, or ARMA), NCMA (NCCT), or NRCMA (NAHP).
• Candidates without an MA certification at hire may qualify through at least 3 years of Medical Assistant experience, including at least 1 year in a hospital, emergency room, or urgent care setting; they must obtain an approved MA certification within 6 months of their start date to remain eligible for continued employment.
• Alternative credentials accepted at hire: graduate of an accredited Nursing Program, LPN, RN, EMT (National Registry of Emergency Medical Technicians), Paramedic (National Registry of Emergency Medical Technicians), or CNA.

Nice To Haves

• Graduate of a Medical Assisting Program.
• At least 3 years of Medical Assistant experience, including at least 1 year in a hospital, emergency room, or urgent care setting, as an alternative pathway for candidates without an MA certification at hire.

Responsibilities

• Register patients, verify insurance, and collect co-pays.
• Schedule appointments and coordinate specialist referrals.
• Respond to patient inquiries and provide care status updates.
• Communicate patient flow and assist with patient preparation.
• Record medical history and obtain vital signs.
• Perform point-of-care testing, including flu and strep tests and ECGs.
• Perform phlebotomy and administer injections.
• Prepare, clean, and restock exam rooms.
• Update the EMR and scan documents.
• Answer phones and manage administrative tasks.
• Conduct patient follow-up and maintain the reception area.
• Complete opening and closing procedures, including cash-out.
• Conduct daily equipment checks and submit repair tickets.
• Perform additional duties as assigned.

Benefits

• Career advancement opportunities, including leadership and clinical education pathways.
• EMR training and mentorship from market leadership and providers.
• Competitive compensation with a monthly bonus program.
• 5 weeks of paid time off.
• Medical, dental, vision, disability, and life benefits.
• 401(k) with employer match.
• Modern clinical tools and innovative facilities.
• Collaborative and supportive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED