Medical Assistant

Tennessee Oncology•Cleveland, TN

17h

About The Position

A clinical position providing patients with direct, safe, quality care throughout their treatment and disease process under the direction of an MD or NP/PA and/or the oversight of an LPN or RN supervisor. The Medical Assistant supports patient visits and treatment, maintains accurate information in the electronic medical record, assists providers and nursing staff, and helps maintain efficient clinical operations while following Tennessee Oncology policies, procedures, standards, and scope-of-practice requirements. Tennessee Oncology is a community-based cancer care specialist with a clinical trial network. Its mission is to provide access to high-quality cancer care and clinical research expertise at convenient locations close to patients’ homes.

Requirements

High school diploma or equivalent.
Graduate of a Medical Assistant training program or six months of recent Medical Assistant experience in a healthcare setting.
Current Tennessee Oncology-approved BLS provider card required within three months of hire.
Ability to multitask in a fast-paced environment.
Knowledge of organizational policies, procedures, and systems.
Knowledge of OSHA requirements for safe handling of blood and body fluids.
Computer application skills.
Verbal and written communication skills.
Ability to gather and report information.
Venipuncture skills.
Professional customer service skills, including answering phones and greeting patients.
Ability to work effectively with staff and internal and external sponsors and agencies.
Positive, respectful, and empathetic attitude.
Ability to meet the listed physical demands, including standing, walking, sitting, manual dexterity, repetitive finger motion, lifting or exerting force up to 50 pounds, reaching, climbing or balancing, crouching or stooping, speaking, hearing, and seeing with correction.

Nice To Haves

Medical Assistant certification (CMA, CCMA, NCMA, or NRCMA).

Responsibilities

Measure patient height, weight, and vital signs; screen for and document pain, distress, and required clinical depression scores.
Complete the patient rooming process, including escorting patients to exam rooms.
Review and update medication lists, preferred pharmacy information, allergies, health histories, and other assigned historical information in the EMR at each encounter.
Complete required screening questionnaires and enter data in the EMR.
Prepare patients for examinations and treatments, and turn over rooms and chairs to support efficient provider workflow and patient throughput.
Review prescription and refill needs; manage refill extension requests and call in prescriptions or refills according to policy and under the appropriate provider or nursing direction.
Call patients with laboratory results and verbatim instructions under provider direction and LPN/RN supervision.
Assist with telephone triage by screening incoming calls and messages and returning calls under provider direction and supervision, following approved protocols and decision trees.
Assist with provider-performed procedures and examinations, including serving as a chaperone.
Assist in the treatment room with port access, injections, vital signs, comfort rounds, and chair assignment and cleaning.
Assist with nursing evaluations under LPN/RN supervision.
Prepare and administer approved intradermal, subcutaneous, intramuscular, and/or oral medications as ordered and according to practice standards and policies.
Access drug cabinets and assist with daily, weekly, and monthly activities under LPN/RN supervision, excluding controlled-substance inventory counts.
Access and flush implanted ports after competency validation and under LPN/RN supervision.
Collect laboratory specimens, including blood, urine, sputum, and nasal or oral swabs, after competency validation.
Assist with patient education as outlined or approved by the provider or under LPN/RN supervision.
Verify appointment accuracy or collaborate with front-office staff to schedule appointments and arrange referrals under provider direction or LPN/RN supervision.
Assist patients with forms, such as FMLA, disability, and prior-approval forms, according to policy and scope of practice.
Assist with insurance prior authorizations for visits, referrals, and/or medications.
Stock exam rooms, treatment rooms, and other clinical areas; prepare and maintain clinic supplies and equipment.
Inform the direct supervisor of clinic needs and work-environment concerns.
Participate on committees as requested; attend mandatory in-services and meetings; and complete required training, continuing education, and competency validations on time.
Follow Tennessee Oncology policies, procedures, and standards and model its code of conduct, mission, and values.
Perform other duties as assigned.