Medical Assistant

Grace Health•Pineville, KY

7d•Onsite

About The Position

The Medical Assistant prepares patients for physician examinations and assists with exams, procedures, and in-office testing. The role includes greeting and escorting patients, collecting vital signs and relevant history, documenting information in electronic medical records, and ensuring pertinent information is available for visits. The Medical Assistant supports physicians with examinations and procedures and performs laboratory and diagnostic tasks, including phlebotomy, urinalysis, EKGs, pulmonary function testing, diabetic retinopathy screening, and CLIA-waived testing. The position also involves preparing and administering vaccines and other injections, maintaining clean and stocked examination rooms and laboratory areas, managing supplies, sanitizing instruments, and following universal precautions. Additional duties include assisting with patient triage and scheduling, insurance pre-authorizations, clerical coverage, patient education, and maintaining current licenses or certifications when applicable. The Medical Assistant works as part of a team-based care environment, coordinating with clinical and non-clinical staff and community partners. Team members participate in population health management, continuous quality improvement, practice performance review, and Grace Health’s advocacy program. The role requires confidentiality, reliable attendance, timely documentation, flexibility, effective communication, and cooperation with providers, administration, and peers. Grace Health is a faith-based federally qualified health center providing primary healthcare to underserved, underinsured, and uninsured individuals in southeastern Kentucky. The work environment is typically moderately noisy. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Completed a recognized medical assistant program.
High school diploma.
Significant on-the-job experience or certification as a medical assistant.
Pleasant personality and cooperative attitude.
Strong written and oral communication skills.
Computer skills.
Detail-oriented and highly organized.
Ability to maintain confidentiality.
Knowledge of medications, disease processes, and diets sufficient to educate patients and answer questions.
Ability to communicate and coordinate effectively with clinical and non-clinical team members and vulnerable patient populations.
Ability to meet the physical demands of the position, including occasionally lifting or moving up to 50 pounds; reasonable accommodations may be made.
Ability to perform the essential functions of the job; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Greet patients in the waiting room and escort them to examination rooms.
Prepare patients for examination and record vital signs, including blood pressure, pulse, respirations, height, weight, and pulse oximetry.
Document patients’ chief complaints and medical, surgical, social, and family histories in the electronic medical record, updating information as needed.
Prepare patients for examinations and assist physicians with exams, ultrasounds, and procedures.
Ensure pertinent pre-clinic laboratory results and other relevant information are in the patient chart at the time of the visit.
Review and update immunization records.
Set up and assist with minor surgery, suturing, casting, social service exams, gynecologic exams, toenail removal, and cryosurgery.
Perform phlebotomy, urinalysis, and other in-office laboratory work.
Prepare slides for urinalysis, KOH, and wet prep microscopic examinations.
Follow universal precautions and use available safety equipment.
Clean, sanitize, and stock examination rooms and laboratory areas; manage supplies and equipment; and sanitize instruments.
Perform in-office diagnostic testing, including EKG, diabetic retinopathy, PFT, and CLIA-waived testing.
Use laboratory computer systems to enter tests and retrieve results.
Maintain knowledge of vaccines and injectable medications and administer injections using appropriate techniques, needle sizes, and injection sites.
Prepare and administer immunizations, allergy injections, and other injections.
Assist with phone triage and appointment scheduling as needed.
Perform office-closing procedures, including turning off equipment, cleaning rooms and instruments, and restocking rooms.
Notify appropriate personnel when examination-room or laboratory supplies are low.
Maintain current licenses and certifications, if applicable.
Assist with lifting patients as needed, using proper body mechanics and lifting techniques.
Cover clerical duties, including filing and telephone operations, when needed.
Obtain patient insurance pre-authorization for medications, referrals, and procedures.
Educate patients and answer questions using knowledge of medications, disease processes, diets, and related topics.
Participate in team-based care coordination, population health management, continuous quality improvement, practice performance review, and the organization’s advocacy program.
Follow organizational policies and procedures; maintain attendance, timely documentation, confidentiality, and communication with the supervisor; and work cooperatively and efficiently.
Perform other duties as assigned.