Medical Assistant

GoHealth Urgent Care • North East, MD

2d • $20 - $27 • Onsite

About The Position

ChristianaCare and GoHealth Urgent Care operate urgent care centers across the Delaware and Maryland area. The Medical Assistant assists with patient examinations and treatment under the direction of an urgent care provider. The role includes managing patient check-in and registration, interviewing patients, measuring and recording vital signs, collecting blood samples and preparing specimens for laboratory analysis, and preparing treatment rooms.

The position also supports patient flow and front-desk operations, performs point-of-care testing, maintains medical records and supplies, and helps ensure equipment is properly maintained and quality controls are documented. The employer offers immersive training and coaching, onsite managers, performance-based monthly incentive pay, referral bonus opportunities, and benefits including medical, dental, and vision coverage, a 401(k) with company match, and paid time off.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification at the time of hire, obtained through the American Red Cross or American Heart Association.
• At the time of hire, one of the following certifications is required: CCMA, CMA, RMA, NCMA, or NRCMA, with verification through the specified credentialing organization.
• Alternatively, at the time of hire, an approved medical assistant certification may be replaced by graduation from an accredited school of nursing, LPN or RN qualification, or EMT certification verified through the National Registry of Emergency Medical Technicians.
• CPOE certification for order entry is required within two weeks of the start date.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, able to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat people fairly, respectfully, and sensitively across cultural and social differences.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep patients informed about their status.
• Inform technical staff about patient flow.
• Prepare patients for examinations by interviewing them, verifying information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests and measure vital signs, escalating critical cases to the provider as needed.
• Conduct point-of-care testing as needed, including tests such as flu, strep, urinalysis, ECG, and HCG, and provide patient information to providers.
• Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory and regularly check supply expiration dates.
• Maintain medical records and scan charts to patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Keep the reception area well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on, immersive training and coaching program with classroom and peer shadowing days.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Paid time off starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED