Medical Assistant

Henry Ford Health•Wyandotte, MI

8d•Onsite

About The Position

Under direct supervision of the provider and/or nursing leadership, the Medical Assistant performs administrative and clinical tasks to support quality, compassionate patient care in the Orthopedics department at Henry Ford Wyandotte Hospital. Duties include welcoming and escorting patients, obtaining histories and vital signs, preparing patients and assisting providers during examinations and procedures, documenting care in the electronic health record, and responding to patient requests. The role also supports diagnostic testing, scheduling and referrals, quality and safety practices, patient instruction, clerical work, and the maintenance of supplies and treatment rooms. The position is full-time, 40 hours per week, and works in a patient-care setting with possible exposure to communicable diseases.

Requirements

High school diploma or G.E.D. equivalent.
Meet one of the following pathways: graduate of a Medical Assistant program with a completed formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without an externship and with at least one year of clinical medical assisting experience within the past five years; current professionally recognized Medical Assistant certification and at least one year of clinical medical assisting experience; Licensed Practical Nurse (LPN); licensed Paramedic/Emergency Medical Technician (EMT) with at least one year of clinical experience in a medical setting within the past five years; or military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Current BLS-C upon hire or successfully complete it by the end of orientation.
Meet or exceed the customer-service responsibilities, standards, and behaviors outlined in the Henry Ford Health Customer Service Policy, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer-service skills through ongoing training and in-services.
Be self-directed, flexible, committed to the team concept, demonstrate teamwork and initiative, be willing to learn, be open to new learning experiences, accept and respect diversity without judgment, and demonstrate customer-service values.
Manual dexterity to perform job duties; the role involves walking, standing, stooping, and may require some heavy lifting of patients and/or equipment.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain vital signs and patient histories and record information in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document medications and immunizations as ordered by the supervising provider, following medication-administration standards and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Monitor and respond to patient requests through telephone encounters, In Basket messages, and My Chart within identified time frames, documenting responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography and other department-related testing, and phlebotomy including venipuncture and capillary puncture.
Act as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and schedule outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental and divisional quality assessment and improvement programs.
Follow standard precautions, handwashing and biohazard-disposal practices, and aseptic and sterile techniques; clean instruments and equipment according to policy.
Comply with health system and departmental safety requirements and regulatory standards for practice, environment, and documentation.
Advocate for patients, explain office policies and procedures, and provide health-maintenance, disease-prevention, and treatment-plan information within scope and as directed by the supervising physician.
Identify community resources to address patient health-maintenance and disease-prevention needs.
Uphold Henry Ford Health goals, policies, procedures, expectations, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies, help maintain a clean and orderly environment, and maintain examination and treatment rooms and their equipment and supplies.
Maintain core and applicable specialty competencies and perform other duties within scope of practice as assigned.