Medical Assistant

GoHealth Urgent Care•Kirkwood, MO

19d

About The Position

The Medical Assistant works collaboratively to support medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role completes activities accurately, with high quality, and in a timely manner while supporting the organization’s vision, mission, and core values. The position is affiliated with a joint venture and is part of Center Operations. It reports to the Manager, Regional Operations or On-Site Manager, receives assignments from the Manager, Regional Operations, Team Leader, or On-Site Manager, and supervises no positions.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.

Nice To Haves

Graduation from a Medical Assistant program.
At least 1 year of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years.
For Medical Assistant program graduates, Medical Assistant experience is preferred.
At least 2 years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor may be considered in lieu of a Medical Assistant program.
Strong knowledge of medical terminology.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed about their status.
Inform technical staff about patient flow.
Prepare patients for examination by interviewing them to verify information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts into patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Keep the reception area well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.