Medical Assistant

VIPcare•The Villages, FL

11d

About The Position

The Medical Assistant provides clinical and administrative support for safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the MA prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. This safety-sensitive role involves direct patient care, medication administration, and other clinical responsibilities requiring accuracy, professionalism, and attention to detail. The MA supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The role includes collecting and documenting patient histories and vital signs; assisting with examinations, treatments, and procedures; administering medications and immunizations as directed and permitted; performing laboratory and diagnostic testing; and accurately documenting care in the electronic medical record. The MA also supports patient communications, care coordination, Annual Wellness Visits, preventive-care outreach, medical-record maintenance, scheduling, registration, referrals, prescription refill coordination, and clinic inventory and operations. The position reports to the Office Manager. It is scheduled Monday through Friday, with no weekends or on-call duties. The listed pay range is USD $18.00–$25.00 per year; compensation is determined based on factors including relevant experience, skills, and qualifications.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical-thinking and problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience; cultural sensitivity to Medicare and other patient populations served.
Ability to perform clinical physical activities, including patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient for clinical procedures, medication administration, specimen collection, and operation of medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods, and visual acuity and hearing sufficient to perform essential job functions, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program and certification such as CMA, RMA, NCMA, CCMA, or equivalent.
At least 1 year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by obtaining and documenting relevant histories, medications, allergies, preventive-care information, and other clinical information in the EMR.
Measure, document, and report vital signs and clinical observations; prepare patients and examination rooms for provider visits.
Assist providers during examinations, treatments, and in-office procedures, and explain provider instructions and follow-up care as directed.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures; initiate and monitor IV infusions when trained and permitted.
Perform phlebotomy, prepare specimens, conduct CLIA-waived testing, and perform in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, spirometry, oxygen administration, and inhalation treatments as applicable.
Perform PT/INR and glucose testing using approved equipment; complete laboratory quality controls and maintain required logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials in accordance with infection-prevention standards.
Document encounters, treatments, diagnostic results, procedures, supplies, and telephone encounters in the EMR.
Complete patient communications, including appointment and medication reminders, transitional-care outreach, and preventive-care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive-care records, and ensuring required documentation is complete.
Assist with patient outreach, preventive-screening scheduling, care coordination, and maintenance of patient medical records in accordance with organizational policies and HIPAA requirements.
Manage front office tasks, including answering calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor medical and clinical supply inventory and assist with ordering as needed.
Support onboarding and training of new team members as assigned; collaborate with providers and clinic staff to support efficient operations.
Perform other duties as assigned.