Medical Assistant

GoHealth Urgent Care • Wilmington, DE

9d • $20 - $27 • Onsite

About The Position

The Medical Assistant assists with patient examinations and treatment under the direction of an urgent care provider. The role combines clinical support with front-desk and patient-flow responsibilities, including registration, patient interviews, vital-sign measurement, blood collection, specimen preparation, and preparing treatment rooms. The Medical Assistant also supports point-of-care testing, medical-record maintenance, supply inventory, equipment quality-control procedures, patient communications, and center opening and closing duties.

Requirements

• High school diploma.
• Graduation from a Medical Assisting Program.
• Basic Life Support (BLS) certification at the time of hire, obtained through the American Red Cross or American Heart Association.
• At the time of hire, one of the following certifications: CCMA, CMA, RMA, NCMA, or NRCMA.
• CPOE certification for order entry within two weeks of the start date.
• Basic medical assistant skills.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Attention to detail and ability to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
• Strong written and verbal communication skills.
• Ability to interact with and treat people fairly, respectfully, and sensitively to cultural and social differences.

Nice To Haves

• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep patients informed of their status.
• Inform technical staff about patient flow.
• Prepare patients for examinations by confirming patient information, recording medical history, and verifying the purpose of the visit.
• Measure preliminary vital signs, including blood pressure, weight, and temperature, and escalate critical cases to the provider as needed.
• Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
• Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory levels and check supply expiration dates regularly.
• Maintain medical records and scan charts into patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Keep the reception area well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Draw and collect blood samples and prepare specimens for laboratory analysis.
• Prepare treatment rooms for patient examinations.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on training and coaching program with classroom instruction and shadowing alongside peers.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Paid time off starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED