Medical Assistant

CenterWell • Indianapolis, IN

8d • $43,000 - $56,200 • Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. The role helps ensure patients are clinically ready before providers enter the room through proactive rooming, accurate screenings, and empathetic education, supporting the integrity of the patient journey and provider efficiency.

This is an onsite, patient-facing role reporting to the Center Administrator. The Medical Assistant completes core clinical tasks within established processes and applicable scope, uses judgment to prioritize assigned work, and escalates concerns appropriately. Responsibilities include clinical preparation, EMR inbox and worklist management, and confirming patient understanding of next steps using the loop-back method. The position is included in the company’s TB screening program, and selected candidates must undergo TB screening.

Requirements

• Knowledge of basic anatomy.
• Computer literacy.
• Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
• Knowledge of immunization protocols and medication/vaccine administration.
• Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
• Knowledge of POCT and specimen handling standards.
• Ability to deliver responsive, patient-centered support.
• Ability to accurately record patient care information.
• Ability to perform clinical tasks safely and consistently.
• Ability to recognize and manage emotions effectively.
• Ability to work effectively across professional teams.
• Ability to convey information clearly and compassionately.
• Ability to recognize risks and workflow needs in real time.
• Ability to maintain accuracy across repetitive tasks.
• Ability to communicate clearly to ensure understanding.
• Ability to adapt effectively to changing situations and challenges.
• Active Basic Life Support certification.
• Right to work in the United States.
• Ability to work the assigned clinic hours.
• Must meet state requirements.
• Must complete TB screening if selected for this patient-facing role.

Nice To Haves

• Familiarity with clinical procedures in a Primary Care environment.
• Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures.
• Ability to follow defined workflows consistently.
• Ability to resolve conflicts efficiently and effectively.
• Ability to coach others.
• Ability to interpret numerical and quantitative information.
• Current Medical Assistant certification or certification in progress.

Responsibilities

• Prepare patients for provider visits by taking vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and Fall Risk screenings.
• Perform clinical activities safely and consistently within established processes and applicable scope.
• Manage the EMR inbox using routing rules to handle patient messages, lab results, and medication-adherence follow-ups with pharmacies.
• Aim to provide a same-day touch for assigned inbox tasks to maintain clinical flow.
• Prioritize assigned work and appropriately escalate unclear, abnormal, or time-sensitive information.
• Educate patients about next steps and use the loop-back method to confirm understanding.
• Support the clinical readiness of each patient so providers can focus on medical decision-making.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company holidays, and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Bonus incentive plan based on company and/or individual performance.
• Additional opportunities and benefits supporting personal wellness and healthcare decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed