Medical Assistant

GoHealth Urgent Care•Gresham, OR

16d

About The Position

Legacy Health and GoHealth Urgent Care operate urgent care centers across the Portland area. The Medical Assistant assists in the examination and treatment of patients under the direction of an urgent care provider. The role supports patient registration and check-in, gathers patient information and vital signs, prepares examination rooms, and may collect blood samples and prepare specimens for laboratory analysis. The Medical Assistant also supports patient flow, front-desk operations, testing, supply management, medical records, and equipment quality assurance.

Requirements

High school diploma required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.
One approved medical assistant certification is required, or must be obtained within 15 months of hire: CCMA, CMA, RMA, NCMA, or NRCMA.
In lieu of an approved medical assistant certification, an accredited nursing school graduate, LPN, RN, EMT, or CNA certification is accepted at the time of hire.
Knowledge of basic medical assistant duties.
Ability to type quickly and basic computer knowledge.
Proficiency in Microsoft Word and Excel.
Detail-oriented, able to use experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals.
Exceptional written and verbal communication skills.
Ability to treat all people fairly and respectfully, with sensitivity to cultural and social differences.

Nice To Haves

Graduate of a medical assisting program preferred.
Medical Assistant experience preferred.
Front Desk experience preferred.

Responsibilities

Register patients, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by interviewing them, verifying information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests and measure vital signs, escalating critical cases to a provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have necessary medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Keep the reception area well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.