Medical Assistant

NEIGHBORHOOD HEALTH CENTER•Hillsboro, OR

7d•$25 - $33•Onsite

About The Position

The Medical Assistant (CMA) provides compassionate, patient-centered customer service and supports the delivery of quality care at Neighborhood Health Center. The role performs clinic tasks according to established procedures and protocols, helping ensure a seamless patient experience and care aligned with individual needs, provider orders, and standards of care. Duties span patient intake and rooming, assisting providers with examinations and procedures, administering authorized medications and injections, collecting and processing specimens, performing point-of-care testing, maintaining accurate electronic health records, and coordinating follow-up and clinic operations. The position is on-site at the Tanasbourne Clinic in Hillsboro, Oregon, is full-time and non-exempt, and typically works 40 hours per week, although hours may vary. The employee may need to travel during the workday or cover other locations as needed.

Requirements

High school diploma or equivalent.
Completion of an accredited medical assistant program.
Certification through a nationally recognized medical assistant certification program: AAMA Certified Medical Assistant, AMT Registered Medical Assistant, NHA Clinical Medical Assistant, NCCT National Certified Medical Assistant, or AMCA Clinical Medical Assistant Certification.
Active BLS certification.
Ability to take and record vital signs and perform assigned CLIA-waived laboratory tests.
Basic knowledge of medical terminology.
Ability to work in a fast-paced environment and multitask between front-office and back-office duties.
Professional verbal and written communication skills.
Ability to comply with HIPAA, OSHA, and Neighborhood Health Center policies and procedures.
Knowledge of Safety Data Sheets (SDS).
Ability to answer and use a multi-line telephone.
Ability to learn and adapt to changing information, policies, and procedures.
Sensitivity to the population and patients served.
Reliable attendance and punctuality.
Working knowledge and proficiency with MS Office Suite (Outlook, Word, and Excel) and desktop publishing software.
Ability to proficiently use the EPIC electronic health record.
Accurate data-entry skills and attention to detail.
Ability to travel during the workday and/or cover other locations as needed.
Ability to meet the physical demands of the role, including frequent lifting, moving, pushing, or pulling of equipment and supplies; walking, standing, stooping, reaching, bending, sitting or moving for extended periods; and safely handling equipment.

Nice To Haves

Previous experience and/or training as a Medical Assistant.
Experience in primary care or family medicine.
Previous EPIC or other EHR experience.
Fluent Spanish speaking, reading, and writing ability.

Responsibilities

Complete pre-visit procedures, including reviewing patient charts, verifying historical labs, updating lab results, obtaining records, and huddling with the provider.
Prepare exam rooms and equipment for the visit type; greet and room patients professionally.
Conduct patient work-ups by taking vital signs, gathering visit reasons and health history, verifying demographic information and allergies, and helping patients complete forms.
Address overdue health maintenance and gaps in care to support quality care and quality metrics.
Prepare patients for examinations, procedures, treatments, and minor office surgeries; assist providers with in-office and sterile procedures.
Observe and report patient signs or symptoms, communicate expected wait times, and provide updates to patients and providers.
Stock, prepare, and disinfect exam rooms between visits; prepare instruments and equipment for autoclaving; dispose of biohazardous materials and follow standard precautions.
Enter patient information accurately and promptly into the electronic health record (EHR), scan and index documentation, and address in-basket messages.
Administer authorized prescription medications and vaccines, including intramuscular, intradermal, and subcutaneous injections.
Perform ordered EKGs and respiratory testing as trained; instruct patients in urine and fecal specimen collection.
Perform phlebotomy and capillary blood collection; prepare samples, assess specimen acceptability and results, repeat analyses as needed, and manage CLIA-waived point-of-care testing quality control and proficiency testing.
Conduct lab supply inventory, replenish supplies, and discard containers.
Communicate information to patients according to protocols, provide appropriate education, and review after-visit summaries and next steps with patients.
Respond to emergencies and contact emergency services as directed by the provider.
Transmit provider-approved orders and instructions verbatim; limit telephone and in-person screening to intake and information gathering that does not require clinical judgment.
Schedule patients in the EHR according to provider guidelines; route faxes, prescription refill requests, test-result requests, and insurance inquiries appropriately.
Conduct patient follow-up, including referral paperwork and assistance scheduling additional tests or appointments.
Complete appointment check-in and registration, create charts, handle insurance information, collect copayments, and update financial records as assigned and trained.
Collect, sort, and distribute mail; maintain an organized work area and help promote services.
Participate in continuous process and quality improvement, attend assigned committees, and support the training and development of new team members and learners.
Assist at other clinics as business needs require; if assigned to a school-based health center, work at another NHC clinic when the SBHC is closed.
Perform essential VFC Coordinator duties when assigned and other duties as assigned.
For staff hired to work in the lab or assigned lab duties, independently manage the lab schedule, enter test data, maintain logs and records, compile control-data statistics, and complete opening and closing procedures accurately and efficiently.