Medical Assistant

Illinois Bone and Joint Institute LLC•Arlington Heights, IL

9d•$18 - $24

About The Position

The Medical Assistant performs daily administrative and clinical duties to support efficient outpatient clinic operations and provide safe, quality care and customer service to patients, physicians and other clinical care team members. The role supports patient examinations and treatment, physician liaison activities, appointment scheduling, correspondence, clinical chart preparation, and general clinic operations. The position also helps maintain a clean, safe, orderly and adequately stocked work environment and performs other duties as assigned.

Requirements

Successful completion of an accredited Medical Assistant Program is preferred.
Maintain CPR certification.
Possess a good working knowledge of practice management and EHR software, Google products, Microsoft Office and Windows-based computer applications.
Be able to multitask and work in a fast-paced environment.
Have good verbal and written communication skills.
Have strong interpersonal skills and the ability to communicate professionally and work constructively with physicians, patients and staff at all organizational levels.
Be able to stand or sit for extended periods and perform the full range of body motion required, including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
Be able to stand and walk and occasionally lift up to 35 pounds in connection with patient transfers.

Nice To Haves

CMA (AAMA), RMA, CCMA or NCMA certification is preferred.
Experience in an orthopedic healthcare setting is preferred.

Responsibilities

Escort patients to exam rooms promptly and keep team members informed of delays when possible.
Prepare patients for examinations and triage them as necessary for services such as radiologic studies and cast removal.
Assist physicians with patient examinations and procedures.
Assess wound-care needs and ensure appropriate care and patient education.
Assist with splint and cast applications and removals when applicable.
Process prescriptions according to physician orders and educate patients about medication side effects.
Prepare injectable medications and required equipment.
Coordinate referrals for ongoing services, including therapy, home health, surgical procedures and durable medical equipment.
Serve as a patient intermediary and help resolve patient concerns.
Set up instruments and equipment; clean exam and procedure rooms, instruments and equipment between visits; maintain infection-control practices; clean and maintain sterilizers and related records; order, sort and store supplies; and restock rooms.
Organize patient flow, accompany and assist patients, collect histories and specimens, perform screenings under provider guidelines, assist with procedures, chart, relay instructions and answer calls.
Respond to incoming phone calls, identify the appropriate person or team to address callers’ needs, and route requests to support resolution.
Obtain charts and related diagnostic or therapy reports, discuss issues with physicians, relay information to patients or requestors, complete chart notes when appropriate, and help secure missing diagnostic information for charge tickets.
Assist with scheduling appointments for new and established patients; coordinate special appointment needs with physicians and secure approvals for appointments outside routine scheduling templates.
Send requested prescriptions and notes, provide workers’ compensation carriers with patient status updates, and complete forms and statements as needed.
Send and receive medical records; obtain reports and referral information; complete forms and requisitions; schedule appointments, tests and surgeries; verify insurance and patient demographics; and maintain complete, appropriately filed charts.
Prepare clinical charts before appointments and secure relevant imaging results, outside reports and injection authorizations when needed.
Notify management when clinic supplies are low and ensure exam and cast rooms are clean, orderly and stocked at the end of clinics.
Learn new systems as required and serve as an informational contact for patients and families, including communicating delays, finding information and responding appropriately to inquiries or complaints.
Maintain a professional appearance and attend mandatory in-service programs on current insurance and registration issues.
Respect and promote patient rights, respond appropriately to emergency codes, promptly share patient or staff concerns with supervisors, and maintain a clean and safe work environment.
Perform other duties as assigned.