Medical Assistant (MA) - ENT Clinic

Advocate Health and Hospitals Corporation•Milwaukee, WI

20h•Onsite

About The Position

The Medical Assistant (MA) will be responsible for preparing and rooming patients for examinations by obtaining vital signs and gathering/documenting/updating pertinent health information. This role involves monitoring and completing Clinical Integration/Quality Improvement measures, performing laboratory procedures, and assisting physicians/advanced practice clinicians with procedures. The MA will administer routine medications, follow through with necessary procedure or test requests, and communicate effectively with patients and the healthcare team to ensure smooth clinic flow. Additional tasks may include basic and advanced clinical support skills such as suture removal, laboratory procedures, phlebotomy, EKGs, and prescription refills under clinical supervision. The position requires the ability to provide age-appropriate care and demonstrate knowledge of growth and development principles.

Requirements

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.
GED or HS Equivalency Diploma.
Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.
Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.
Demonstrates customer service skills that support a positive patient experience.

Responsibilities

Prepares and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (i.e., chief complaint, allergies, and/or medications).
Monitors and completes Clinical Integration/ Quality Improvement measures with notification to clinician for opportunities within their scope.
Performs laboratory procedures (i.e., strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines.
Assists the Physician/ Advanced Practice Clinician (APC) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
Administers routine medications, under Physician/ APC orders or medical group approved standing orders/protocols, which may include but are not limited to immunizations, antibiotics, vitamins, and topical agents.
Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services.
Refers questions to Registered Nurses and Physician/APC per scope of practice guidelines and relays information back to patient as directed.
Communicates with Physician/APC and other members of the health care team to ensure smooth clinic flow and adjusts as necessary.
Effectively communicates accurate and timely information with the patient.
May perform basic and advanced clinical support tasks or skills based on the specialty and appropriate competencies such as but not limited to removal of sutures and staples, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program