Medical Assistant - Iowa Urgent Care - Casual

Best Care•Council Bluffs, IA

2d•Onsite

About The Position

The Medical Assistant Urgent Care works at an Urgent Care Clinic and works evenings and weekends. Assists physicians in daily activities such as making phone calls, prepare exam rooms, check test results, and alphabetically file patient information.

Requirements

High School Diploma or General Educational Development (GED) required.
Successful completion from an accredited Medical Assistant program required.
Knowledge of medical terminology and procedures required.
Knowledge of medicine including recognizing and diagnosed diseases, deformities, and other illnesses.
Skill to effectively manage time and prioritize tasks.
Skill to proficiently type information into the computer to capture or detail information quickly.
Ability to provide caring patient care services when talking with patients and their family members.
Ability to critically listen to questions from patients and information from providers to convey information effectively.
Ability to anticipate, recognize, and resolve problems before they occur and avoid bigger problems in the future.
Ability to problem solve during several daily activities which includes the ability to be flexible.
Ability to learn and proficiently navigate through computer programs that contain patient information.
Strong verbal communication skills for positive interaction with providers, staff and patients required.
Able to follow written and verbal instructions/directions required.

Nice To Haves

6 months previous medical assistant experience preferred.
Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.

Responsibilities

Documents all lab, procedures, and appointments on tracking forms.
Completes tracking forms and follows up on missed appointments and procedures.
Assists Health Coaches by working patient lists and scheduling appointments as directed.
At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.
Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.
Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.
Handles prescription renewals/inquiries to facilitate patient care.
Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”.
Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.
Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.
Dispense medications at the direction of a provider to patients.
Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.
Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time.
Answers calls according to protocol at least 98% of the time.
Returns phone messages according to protocol at least 98% of the time.
Provides test results according to protocol at least 98% of the time.
Accurately completes pharmacy request 100% of the time.