Medical Assistant

American Family Care•Springfield, MA

About The Position

American Family Care (AFC) is a provider of non-emergency healthcare, operating more than 400 company-owned and franchised centers across the United States and caring for over 3.5 million patients annually. Medical Assistants combine clinical care, patient service, front-desk duties, and insurance verification to help clinics run smoothly and ensure services are paid correctly. The role is based in a fast-paced urgent care environment and requires accuracy, adaptability, and compassionate patient care. Medical Assistants greet and triage patients, collect vital signs and histories, perform venipuncture and CLIA-waived point-of-care testing, and assist with procedures and treatments. They also register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain accurate electronic medical records. They explain clinical procedures and financial expectations to patients, provide discharge instructions, and respond to concerns professionally. The position also involves participating in daily huddles, maintaining compliance logs, and supporting infection-control and HIPAA standards. The work environment involves prolonged standing and walking, routine exposure to blood and body fluids with strict PPE adherence, occasional lifting of up to 25–30 pounds, evening and weekend shifts, and floating to nearby centers as needed. The expected pay range is $21.00–$24.50 per hour. Final compensation depends on factors including experience, certifications, education, and geographic location. AFC also offers a competitive benefits package and advancement opportunities, which vary by employment status.

Requirements

Completion of an accredited Medical Assistant program.
Active national Medical Assistant certification (CMA, RMA, CCMA, or equivalent) at hire.
At least 1 year of experience with insurance verification and patient registration.
Current Basic Life Support (BLS) certification, or ability to obtain it before starting.
Proven venipuncture and specimen collection skills.
Ability to pass a drug screen and criminal background check as a condition of employment.
Full-time availability, including the ability to work evenings and weekends and float to nearby centers as needed.

Nice To Haves

Urgent care or emergency room experience is highly valued.
EMR proficiency; Experity is preferred.
Comfort using payer portals such as Waystar.

Responsibilities

Greet and triage patients; collect vital signs and patient histories.
Perform venipuncture and CLIA-waived point-of-care tests, including COVID, flu, strep, glucose, A1C, and urinalysis tests.
Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
Register patients and verify insurance eligibility.
Determine patients’ financial responsibility, collect co-pays, reconcile payment logs, and maintain accurate EMR records.
Educate patients about clinical procedures and financial expectations, provide clear discharge instructions, and address concerns with empathy and professionalism.
Participate in daily huddles.
Maintain compliance logs, including crash cart and refrigerator temperature logs.
Support infection-control practices and HIPAA standards.
Work evening and weekend shifts and provide float coverage at nearby centers as needed.