Medical Assistant

Michigan Institute of Urology•Troy, MI

15h

About The Position

The Medical Assistant supports the delivery of urological services and performs routine administrative and clinical tasks to keep medical offices running smoothly. The role works under the direction of an assigned direct supervisor and collaborates with physicians, nursing staff, and other professionals to coordinate care and support effective patient outcomes. Duties may vary based on affiliate or location needs and state requirements. The Medical Assistant greets and prepares patients, records histories and vital signs, provides patient education, assists with examinations and in-office procedures, performs phlebotomy and basic laboratory testing, and maintains accurate patient documentation and medical records. The position also supports office operations, patient scheduling and follow-up, room preparation and turnover, staff orientation, and compliance with applicable laws, regulations, and organizational policies. Minimal travel is required.

Requirements

BLS certification required.
High school diploma or equivalent required.
Graduation from an accredited Medical Assistant program and/or equivalent relevant experience, as required by applicable state regulations.
Ability to perform well in stressful situations.
Knowledge of healthcare system operations, such as EMR and practice management solutions.
Ability to work independently and manage multiple deadlines.
Project management skills.
Vendor relations skills for Medical Assistants required to order office and clinical supplies.
Database management skills.
Strong problem-solving skills.
Proficiency with computer programs and applications, including Microsoft Office.
Excellent verbal and written communication skills.
Ability to deliver exceptional patient service throughout interactions.
Excellent organizational skills and attention to detail.
Ability to comply with HIPAA patient-confidentiality regulations.

Nice To Haves

Medical Assistant certification or registration preferred.
Six months of experience working in a physician’s office desired.
Urology experience desired.

Responsibilities

Perform routine administrative and clinical duties under the direction of the assigned direct supervisor.
Coordinate and schedule patient appointments with physicians, nursing staff, and other team members.
Greet and prepare patients; measure and record vital signs; document patient interviews, histories, and chief complaints.
Provide patient education regarding medications, disease management, home treatments, and special diets.
Prepare patients for examinations, perform routine screening tests, and assist physicians with examinations.
Perform phlebotomy, collect other laboratory specimens, and perform basic laboratory tests.
Perform EKGs after required training.
Assist with X-ray and physician therapy procedures.
Prepare and administer medications with physician authorization.
Change dressings, apply bandages, remove sutures, and perform other first-aid procedures.
Perform CPR when necessary if BLS certified.
Prepare accurate, legal, and ethical documentation and maintain accurate and complete medical records.
Open the office in the morning and close it in the afternoon.
Maintain patient logs for lab requests, CT scans, and other treatment orders; maintain the prescription ledger when needed.
Support back-office flow, keep rooms occupied, and assist with room turnover.
Complete new-patient work-ups, including X-rays, vital signs, and explanation of new-patient packets; add medical history for new patients and accurately update established patients’ histories.
Set up examination rooms accurately and completely for physicians, and ensure patient medication lists are updated before visits.
Set up in-office surgical procedures and ensure consent forms are completed correctly, avoiding excessive medical abbreviations.
Scribe as assigned based on physician office flow.
Prepare for the next day’s patients, including confirming appointments.
Complete patient medical record requests when necessary.
Assist with orientation and training of new personnel.
Ensure proper handoff of responsibilities when tasks are completed.
Meet attendance criteria, begin work promptly, and be punctual and dependable for assigned or confirmed shifts.
Respect and acknowledge the organization’s commitment to cultural diversity through behavior, language, and actions.
Use time and resources effectively.
Adhere to and support compliance and accreditation efforts, including OSHA, HIPAA, and CMS Parts C and D General Compliance and Fraud, Waste & Abuse guidelines.
Follow the Solaris Health Code of Conduct and organizational and affiliated-practice policies; protect patient information, report suspected concerns or violations, and complete annual compliance training on time.
Perform other position-related duties as assigned.