Medical Assistant

GoHealth Urgent Care - UCSF Health • North East, MD

15h • Onsite

About The Position

The Medical Assistant assists in examining and treating patients under the direction of an urgent care provider. The role supports patient registration and check-in, collects patient histories and vital signs, performs point-of-care testing, draws and prepares blood and other specimens, and maintains treatment rooms and clinical supplies. The position also supports front-desk operations, patient communication, records management, equipment quality controls, and daily opening and closing duties.

Requirements

• High school diploma required.
• Basic Life Support (BLS) certification required at hire, obtained through the American Red Cross or American Heart Association.
• At the time of hire, hold one of the following certifications: CCMA, CMA, RMA, NCMA, or NRCMA, verified through the specified certifying organization.
• CPOE certification for order entry is required within two weeks of the start date.
• In lieu of an approved medical assistant certification, the employer accepts graduation from an accredited school of nursing, LPN or RN status, or EMT certification verified through the National Registry of Emergency Medical Technicians.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail oriented and able to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all persons fairly, respectfully, and sensitively to cultural and social differences.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Conduct patient registration, collect required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep patients informed about their status.
• Inform technical staff of patient flow.
• Prepare patients for examination by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to the provider as needed.
• Conduct point-of-care tests as needed, such as flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to providers.
• Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
• Maintain medical records and scan charts to patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Ensure the reception area is well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on, immersive training and coaching program with classroom and shadowing days alongside peers.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Generous paid time off, starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED