Medical Assistant

AIDS Healthcare Foundation•Columbus, OH

11d

About The Position

The Medical Assistant, referred to in the description as a Patient Care Specialist 2 (PCS2), supports AIDS Healthcare Foundation’s mission by providing courteous, sensitive service to patients, people seeking testing, and pharmacy patrons. The role includes greeting and assisting clients, scheduling appointments, conducting patient intake interviews and financial screenings, and registering eligible clients for Ryan White and AIDS Drug Assistance Program (ADAP) services. The PCS2 ensures patient eligibility documentation is filed and entered into the computer database. The position provides patient-centered clinical support by collecting new-patient medical histories, determining which tests or screenings are due during medical visits, taking vital signs, and documenting health-related complaints. The PCS2 communicates with patients between provider visits about condition updates and follows through on tests and procedures ordered by providers. The PCS2 also manages specialty referrals, processing them accurately and promptly, providing patients with information needed to schedule appointments, assisting with scheduling as needed, obtaining specialist consults, and scanning them into the patient’s electronic medical record (EMR). The role tracks referral progress, alerts providers when patients have not completed referrals, and stays in contact with patients to support adherence. The PCS2 is expected to remain flexible and professional, particularly in high-stress situations requiring immediate attention. A Medical Assistant diploma or certification and valid CPR certification from an American Heart Association-recognized vendor are required; national Medical Assistant certification is preferred but not required.

Requirements

Medical Assistant diploma or certification.
Valid CPR certification from an American Heart Association-recognized vendor.

Nice To Haves

National Medical Assistant certification is preferred but not required.

Responsibilities

Greet patients, people seeking testing, and pharmacy patrons in a courteous and sensitive manner.
Schedule appointments and assist clients with their needs.
Conduct patient intake interviews and financial screenings, and register clients for Ryan White and ADAP services.
Ensure patient eligibility documentation is filed and entered into the computer database.
Collect new-patient medical histories, determine which tests or screenings are due, take patient vital signs, and document health-related complaints.
Communicate with patients between provider visits regarding condition updates and follow through on provider-ordered tests and procedures.
Process specialty referrals accurately and promptly, provide patients with relevant scheduling information, and assist with appointment scheduling as needed.
Obtain specialist consults and scan them into the patient’s EMR.
Track referral status and progress, notify providers when referrals have not been completed, and remain in contact with patients to support adherence.
Remain flexible and professional in high-stress environments requiring immediate attention.