Medical Assistant

Hillsboro Medical Center•Hillsboro, OR

5d•$25 - $34

About The Position

The Medical Assistant assists providers with patient procedures relevant to each clinic and helps ensure quality care in accordance with patients’ individual needs, physician orders, and standards of care. The role handles both front- and back-office tasks according to established procedures and protocols to provide patients with a seamless experience. The position performs clinical and administrative work, including appointment scheduling and check-in/check-out, maintaining patient records, assisting with procedures, performing laboratory work, and communicating with patients. It also supports a safe and organized clinic environment, helps train Clinical Assistants, and participates in staff meetings and supply coordination.

Requirements

High school diploma or GED.
Completion of a Medical Assistant or EMT program, or one year of experience.
One year of experience working in an ambulatory clinic performing or assisting with provider-ordered procedures specific to the clinic.
Current healthcare provider BLS certification, or ability to obtain it within 90 days of hire.
Effective communication skills with customers of diverse ethnic and cultural backgrounds, including listening, paraphrasing, asking questions, and awareness of body language and filters.
Good telephone and interpersonal communication skills.
Good grammar and spelling skills.
Excellent customer service skills.
Good organizational skills and ability to multitask with frequent interruptions.
Ability to work independently with minimal supervision.
Ability to build effective working relationships with healthcare team members, patients, and others.
Conflict-resolution skills.
Understanding of insurance coverage related to co-payments and referrals.
Ability to follow computerized scheduling-template protocols.
Basic computer skills, including word processing, Windows applications, and online scheduling; database skills are preferred.
Knowledge of medical terminology.
Excellent skills in caring for the population served.
Ability to use problem-solving processes to make patient-care decisions.
Ability to respond appropriately in emergency situations.
Ability to use protective equipment and take appropriate precautions to ensure personal safety.

Nice To Haves

Experience using an EMR.
MA or EMT certification.
Bilingual in Spanish and English.

Responsibilities

Schedule patient appointments using the EMR and provider guidelines; check patients in, gather and enter patient information, handle insurance information, and collect co-pays.
Check patients out and address additional concerns or needs.
Obtain prior medical records and studies when appropriate.
Document patient data, including vital signs and weights, in patient charts and communicate information to team members.
Respond to correspondence by telephone or in writing as appropriate.
Maintain an organized work area.
Send chart-note copies to primary care physicians as needed.
Assist patients to exam rooms.
Contact patients with lab and x-ray results and document phone calls.
Obtain specimens, perform laboratory work, and document data in patient records.
Perform injections, venipuncture, and EKGs.
Keep exam rooms orderly and clean between patients.
Prepare exam rooms and minor-surgery areas for procedures.
Assist physicians with sterile procedures, wound management, and in-office procedures; perform sterile processing of instruments as needed.
Perform opening and closing procedures accurately, efficiently, and on time.
Communicate information to patients according to protocols and provide patient education as appropriate.
Promote accident prevention and report potential hazards to maintain a safe environment.
Respond to emergencies and contact emergency services as needed.
Review and update patient medications.
Perform or assist with clinic-specific procedures as directed by providers.
Initiate delegated protocols as appropriate.
Perform limited x-rays when certified.
Train and mentor Clinical Assistants.
Attend monthly staff meetings.
Communicate supply needs promptly to the ordering person.
Read insurance updates.