Medical Assistant

CenterWell•Shreveport, LA

8d•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. The role oversees patient clinical readiness through proactive rooming, accurate screenings, and empathetic education, helping maintain the integrity of the patient journey and provider efficiency. This is an onsite, patient-facing role reporting to the Center Administrator. The Medical Assistant completes core duties within established processes, uses judgment to prioritize assigned work, and escalates concerns appropriately. The role includes clinical preparation and rooming, EMR inbox and worklist management, patient education, and follow-up. Medical Assistants use defined routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies, aiming to provide same-day attention to tasks. The position is included in the company’s tuberculosis (TB) screening program, and selected candidates are required to be screened for TB.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication/vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient-care information.
Ability to perform clinical tasks safely and consistently.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly to ensure understanding.
Ability to adapt effectively to changing situations and challenges.
Active Basic Life Support certification.
Right to work in the United States.
Ability to work the assigned clinic hours.
Ability to meet state requirements.

Nice To Haves

Familiarity with clinical procedures in a Primary Care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient-experience measures.
Ability to follow defined workflows consistently.
Ability to resolve conflicts efficiently and effectively.
Ability to coach others.
Ability to interpret numerical and quantitative information.
Current Medical Assistant certification or certification in progress.

Responsibilities

Prepare and room patients, including taking vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and Fall Risk screening.
Perform core Medical Assistant activities safely and consistently within established processes and applicable scope.
Manage the EMR inbox using routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide same-day attention to assigned inbox and worklist tasks to maintain clinical flow.
Prioritize assigned work and appropriately escalate unclear, abnormal, or time-sensitive information.
Use the loop-back method to confirm patients understand their next steps and provide empathetic education.
Support provider efficiency by ensuring patients are clinically ready before the provider enters the room.
Complete required tuberculosis screening if selected for the role.