Medical Assistant (Primary Care Hudsonville) Full Time, Days

Holland Hospital•Hudsonville, MI

8d•Onsite

About The Position

The Medical Assistant will obtain patient information and vital signs, assist the physician with patient follow-up calls, screen and follow-up with patient test results; maintain medical record information; coordinate patient care information with other health care providers; and obtain prior authorizations. Phone responsibilities may include answering the phone, creating telephone encounters, directing callers to the appropriate person/department, taking messages and scheduling appointments for the patients. The Medical Assistant may provide coverage for clerical positions as needed. This position must be able to demonstrate the knowledge and skills necessary to provide care and service appropriate to the age of the patients served in his/her area.

Requirements

High School Diploma/GED required
Current Medical Assistant Certification or Registration or LPN required
BLS for the Healthcare Provider 60 days after hire required

Responsibilities

Obtain patient information and vital signs
Assist the physician with patient follow-up calls
Screen and follow-up with patient test results
Maintain medical record information
Coordinate patient care information with other health care providers
Obtain prior authorizations
Answer the phone, create telephone encounters, direct callers, take messages, and schedule appointments
Provide coverage for clerical positions as needed
Demonstrate knowledge and skills necessary to provide care and service appropriate to the age of the patients served
Maintain a confidential and safe patient focused office
Recognize and respond appropriately to patient emergencies via phone and in the office
Apply site specific clinical screening tools
Obtain and update patient information and vital signs
Use standard protocol to order appropriate lab testing for patient care
Refill prescriptions per office protocol
Coordinate referrals and testing
Review the After Visit Summary with the patient and family to ensure comprehension
Work in conjunction with the provider to create a patient focused care team
Anticipate and support the providers, allowing the providers to focus on clinical productivity
Coordinate communication between the patient, provider and care team
Deliver pertinent information to the provider
Screen calls, gather information for the provider, as appropriate, and communicate with patients in a professional manner
Assure confidential questionnaires are completed and all necessary forms are signed
Schedule appointments, notify the providers of cancellations, and fill time slots to maximize physician productivity
Provide accurate and timely information back to the patient as indicated by the care team
Follow protocols to schedule same day and urgent visits
Perform all clinical functions as directed by the physician
Document and update patient information in the medical record
Reconcile and document patient medication logs at each visit
Maintain appropriate documentation log for clinical equipment, point of care testing, and sample medication log, if applicable
Manage overdues, recalls and actions within the EMR
File or scan records in an accessible, confidential and secure system
Support the quality improvement activities of the facility and respond appropriately to change
Participate in learning experiences as appropriate
Manage the office specific registry to identify patient care gaps
Ensure compliance with policy, procedure and regulatory requirements
Maintain patient rights, confidentiality and ethical billing practices
Identify communication needs of referral sources and assure that they receive information in a timely manner