Medical Assistant

Mosaic Community Health•Bend, OR

About The Position

The Medical Assistant (MA) is a member of the primary care team who provides direct patient care and provider support, with the goal of delivering coordinated, patient-centered clinical support related to visit-level care. The MA helps plan office visits through collaboration with patients and the care team; rooms patients, including reviewing medications, risk factors, and health maintenance; supports providers during visits; reviews the plan of care with patients; and assists with follow-up as needed. The role may also include in-office testing and clinic services, exam room preparation and maintenance, patient record maintenance, and other tasks requested by medical providers. The MA performs patient-care and clinic operations duties, including chart preparation, medication and immunization reconciliation, patient communication, clinical services, care coordination, maintaining clinic cleanliness and supplies, sterile instrument processing, and routine quality assurance tasks. Care may be delivered in patient homes or community-based sites when necessary, in accordance with the defined scope of HRSA services and safety protocols.

Requirements

Critical-thinking and problem-solving skills.
Excellent written, verbal, telephone, and interpersonal communication skills.
Familiarity or experience interacting with clients by telephone.
Knowledge of available basic community services.
Basic typing skills, such as 30 words per minute.
Basic personal computer skills and comfort with the Microsoft Windows operating system.

Nice To Haves

Experience with electronic health records (EHR).
EPIC experience.

Responsibilities

Review and prepare patient charts in the electronic medical record before visits, including referrals, medications, immunizations, allergies, laboratory orders, health maintenance, and preventive care needs.
Prepare visits, including preparation for procedures, vaccines, and foot exams.
Reconcile medications, immunizations, and allergies.
Room patients in person or remotely where applicable, including taking vital signs, reviewing medical records, and reconciling external records with patient history.
Prepare, administer, and document medications and vaccines.
Assist with clinical procedures.
Review provider recommendations and the after-visit summary with patients.
Communicate with patients about after-visit summaries, questions and answers, and results.
Address patient encounters through electronic health records.
Conduct clinical services such as EKGs, pulse oximetry, hearing and vision testing, laboratory specimen collection and processing, spirometry, and venipuncture.
Schedule patient appointments and coordinate care with appropriate staff for appointments or specialist testing.
Deliver patient care within the HRSA services scope and approved locations, including patient homes and community-based sites, following defined services and safety protocols.
Maintain clinic cleanliness and care for the clinic.
Order supplies and stock rooms.
Process sterile instruments.
Perform routine quality assurance tasks, including running controls and checking expiration dates.