Medical Assistant

CenterWell•Grand Prairie, TX

7d•$43,000 - $56,200•Onsite

About The Position

The Medical Assistant supports smooth patient flow between check-in and the provider visit. In this onsite, specialized Patient Specialist role, the Medical Assistant prepares patients for their appointments so doctors can focus on medical decisions. This includes bringing patients to exam rooms, completing health checks and intake, and communicating clearly and compassionately. The role includes verifying medications and allergies, documenting patient history, and conducting validated screenings as needed. The Medical Assistant also manages the EMR inbox according to routing rules, handling patient messages, lab results, and medication-adherence follow-ups with pharmacies, with the goal of providing a same-day touch for all tasks. Patient education includes asking patients to explain instructions in their own words using the loop-back method to support understanding and reduce confusion.

Requirements

Knowledge of HIPAA and safety policies, including protecting privacy and following safety requirements.
Knowledge of infection prevention and OSHA standards.
Computer literacy.
Deliver responsive, patient-centered support.
Accurately record patient care information.
Apply practical patient care techniques.
Recognize and manage emotions effectively.
Work effectively across professional teams.
Convey information clearly and compassionately.
Recognize risks and workflow needs in real time.
Perform clinical tasks safely and consistently.
Maintain accuracy across repetitive tasks.
Communicate clearly and be easily understood.
Perform basic calculations accurately.
Current or in-progress BLS certification for certain levels or where required by state.
Graduation from an MA training program or at least 3 years of experience.
Right to work in the United States.
Work the assigned clinic hours.

Nice To Haves

Knowledge of how to document screenings using approved, standardized tools.
Knowledge of safe vaccine administration standards.
Knowledge of message routing to support care, POCT, and specimen handling.
Knowledge of value-based care fundamentals.

Responsibilities

Bring patients to exam rooms and prepare them for provider visits.
Perform basic health checks and clinical rooming.
Complete intake, including medication and allergy verification and patient history documentation.
Conduct validated screenings as needed, such as PHQ-2 and fall-risk screenings.
Manage the EMR inbox using established routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for inbox and worklist tasks to maintain clinical flow.
Explain next steps and instructions to patients using the loop-back method.
Work assigned clinic hours.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term disability
Long-term disability
Life insurance
Other benefit opportunities
Eligibility for a bonus incentive plan based on company and/or individual performance