Medical Assistant

RiverStone Health•Billings, MT

10d•Onsite

About The Position

RiverStone Health is seeking a Medical Assistant to perform administrative and clinical duties within their Community Health Center. This role involves scheduling appointments, maintaining medical records, billing, and coding for insurance. Clinically, responsibilities include taking vital signs, preparing patients for examination, drawing blood, and administering medications. The Medical Assistant will also be involved in population health outreach and ensuring patient care is a team effort. RiverStone Health has been serving the Yellowstone County community and south-central Montana for nearly 50 years, providing a wide range of personal and public health services with a focus on access, affordability, compassion, and quality.

Requirements

High School diploma or equivalent
Medical Assistant certification or 1 year of patient care experience
Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the principals and processes for providing patient care and services.
Knowledge of the information and techniques used to diagnose and treat human illness and injuries.
Knowledge of administrative and office procedures and systems.
Ability to handle difficult or distressed patients with calmness and respect.
Ability to display non-judgmental and empathetic listening skills.
Ability to maintain confidentiality and respect privacy of patients at all times.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Customer Service Excellence: Doing things right the first time, Making people feel welcome, Showing respect for each customer, Anticipating customer needs and concerns, Keeping customers informed, Helping and going the extra mile, Responding quickly, Protecting privacy and confidentiality, Demonstrating proper telephone etiquette, Taking responsibility for handling complaints, Being professional, Taking ownership of your attitude toward Service Excellence.

Responsibilities

Communicate with patients, collect and document information.
Record patients’ medical history, vital statistics and other related information.
Schedule a variety of appointments and keep calendar(s) up to date.
Maintain and prepare patient charts and records.
Ensure all forms and documents are completed and forwarded as needed.
Prepare rooms for examination including setting up instruments and materials.
Clean and sanitize rooms and equipment.
Maintain supplies and supply rooms by ordering inventory and organizing.
Perform general office duties such as answering phones, making copies, completing forms, etc.
Population health outreach for assigned providers’ patient panels
Perform point of care testing as needed
Answer patient questions and refer when needed.
Recognize and educate staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.g., physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc.) interacting with patients to achieve stated objectives.
Perform other duties as assigned in support of the RiverStone’s mission and goals.