Medical Assistant (MA)
OrthoIndy•Indianapolis, IN
•Onsite
About The Position
The Medical Assistant (MA) is a vital liaison between patients and physicians or their support staff at OrthoIndy Northwest, Indianapolis, IN. This role is responsible for managing the patient experience from arrival to departure, ensuring all patient and physician needs are met. OrthoIndy offers a supportive team environment, great benefits, and a focus on work/life balance, providing an opportunity to positively impact patients' quality of life.
Requirements
- High school diploma or general education degree (GED) Required
- Related certification from one of the following: American Association of Medical Assistants, Registered Medical Assistant, Emergency Medical Technician must be obtained within 1-year of employment
- No prior experience necessary Required
Nice To Haves
- Specialty training beyond high school (e.g., Vocational School) Preferred
- BLS certification Preferred
- 1 - 2 years of experience Preferred
Responsibilities
- Manages patient experience from check-in to check-out.
- Escorts patients to the proper location within the clinic while keeping patients informed throughout their visit of any delays.
- Oversees daily patient load for assigned physician(s) or clinic(s).
- Triages and assesses patient injuries during intake process.
- Ensures documentation accuracy and reviews Health History in Athena, including; vitals, PMH, PSH, medications, allergies, immunizations, falls, pharmacy, referring physicians, primary care physicians, etc.
- Reconciles data upon each visit.
- Prepares daily schedules.
- Reviews charts prior to patient appointments.
- Ensures all needed information is in chart, including; test results, referrals, lab results, etc.
- Takes initiative to retrieve needed information if information is missing prior to day of clinic.
- Performs basic orthopedic procedures per instruction, including; drawing up injectables, performing duties of an orthopedic technologist including application of splints and durable medical equipment, knee immobilizers, grippers, slings, removing sutures and staples, assisting with wound care and dressing.
- Performs blood draws as requested.
- Coordinates OrthoBiologics injections with Support Services Department.
- Documents hyaluronic and steroid injections.
- Completes injection and sample medications logs.
- Orders and inputs patient imaging orders according to standard protocols.
- Monitors accuracy and performs safety precautions to minimize errors and overexposure to patients.
- Completes lab orders, UDS, and Genetic testing.
- Coordinates timely pickup and processing of stat specimens.
- Orders replacement supplies.
- Provides patient education at physician request.
- Obtains education materials from library of procedure, injection, and rehab protocols.
- Stocks assigned pod and ensures availability of necessary medical supplies.
- Communicates supply shortages to manager.
- Follows best-practice protocols, upholds company policies.
- Notifies department leadership of safety concerns.
- Adheres to all OSHA and HIPAA standards.
- Participates in clinic staff meetings and reviews.
- Attends annual clinic education fair.
- Responsible for maintaining active BLS certification and related certification or licensure from one of the approved programs.
- Maintains continuing education requirements.
- Travels to other OrthoIndy locations as needed.
Benefits
- supportive team environment
- great benefits
- true work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
