Medical Assistant

American Oncology Network•Macon, GA

9d•$16 - $24•Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and performs phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role supports patient care through clinical measurements, preparation for examinations, coordination of testing and referrals, and thorough documentation in the medical record. The position may require work at any AON location to meet business needs and travel to other clinic locations as needed.

Requirements

High school diploma or GED.
State-required certifications or licenses.
BLS certification.
Valid driver’s license and access to a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with the ability to perform venipuncture.
Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, organizational, and detail-oriented skills, including the ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential information and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; ability to listen actively and provide balanced feedback.
Strong customer focus and ability to support quality, performance, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands from multiple stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience with or proficiency in EMR.
Travel of less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform required quality-control procedures before patient testing and document quality-control and quality-assurance corrective actions.
Perform laboratory blood work and blood draws; follow procedures for specimen handling and processing; and complete laboratory procedures accurately, promptly, and in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
Maintain test-report logs, quality-control logs, equipment records, and checklists as required by regulatory agencies.
Follow AON patient identification procedures at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for the physician in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax, and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine-needle aspirations, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered by physicians, when applicable.
Thoroughly document testing and treatment in medical records; prepare encounter forms or complete electronic superbill steps for billing.
Show physicians critical blood counts according to guidelines and obtain scans and CDs for physician review.
Maintain adequate supply inventory and place orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties needed to keep the laboratory compliant with state and federal regulations and complete the annual CEUs required by C.O.L.A.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with laws and regulations concerning patient care, patient rights, safety, billing, and collections, and follow AON and departmental policies, including IT policies and the Disaster Recovery Plan.
Maintain confidentiality of patient information.
Assist in training new employees in related job duties.
Work at any AON location as needed and work overtime when given sufficient notice.
Perform other job-related duties as assigned to meet business needs.