Medical Assistant

Henry Ford Health•Bloomfield Township, MI

12h•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to perform administrative and clinical tasks that support quality, compassionate patient care in an ambulatory setting. Duties include greeting and escorting patients, obtaining histories and vital signs, preparing patients for examinations and procedures, assisting providers, administering and documenting medications as ordered, documenting care in the electronic health record, responding to patient requests, and supporting patient discharge. The role also performs diagnostic tasks such as specimen collection, CLIA-waived testing, electrocardiography and other tests as needed, and phlebotomy. Additional responsibilities include coordinating appointments and procedures, obtaining insurance pre-authorizations, entering referrals and orders for provider sign-off, participating in quality and safety activities, providing patient information within scope of practice, and performing clerical, supply, and room-maintenance duties.

Requirements

High school diploma or GED equivalent.
Meet one of the following qualifications: graduate of a Medical Assistant program with a formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without a clinical externship and have at least one year of clinical medical-assisting experience within the past five years; hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical-assisting experience; be a Licensed Practical Nurse; be a licensed Paramedic or EMT with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Have current BLS-C upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities, standards, and behaviors, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer-service skills through ongoing training and in-services.
Be self-directed, flexible, committed to teamwork, willing to learn, open to new learning experiences, and accepting and respectful of diversity.
Demonstrate teamwork, initiative, and customer-service values.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC electronic medical record experience.

Responsibilities

Escort patients to examination rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record.
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document oral and parenteral medications and immunizations as ordered, following medication-administration requirements.
Document care provided during patient visits in the electronic health record.
Recognize and respond to emergencies.
Respond to patient requests through telephone encounters, In Basket messages, and MyChart within required time frames, and document responses.
Enter medication, radiology, and laboratory orders for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography and other testing as needed, and phlebotomy by venipuncture and capillary puncture.
Serve as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and schedule outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines, and obtain insurance pre-authorizations.
Enter referrals for provider sign-off.
Participate in departmental quality assessment and improvement programs; follow standard precautions and aseptic and sterile technique; clean instruments and equipment; and comply with safety and regulatory standards.
Advocate for patients, explain office policies and procedures, provide health-maintenance and disease-prevention information within scope of practice, and identify relevant community resources.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean, orderly environment and examination and treatment rooms, including their equipment and supplies.
Maintain core and applicable specialty competencies, uphold Henry Ford Health policies and values, and perform other duties within scope of practice.