Medical Assistant

NextCare • Glendale, AZ

5d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working in a team environment. The Medical Assistant supports patient care in the back office and may also support front-office reception. The role helps keep clinic operations and patient flow running smoothly while providing respectful, dignified care that meets each patient's needs. Employees are expected to be cross-trained and may be assigned to front-office or back-office functions, or both, according to clinic staffing and business needs.

The position works under the direct supervision of a Provider and within the Medical Assistant scope of practice. Duties include assisting with examinations, procedures, and direct patient care; administering medications as directed; drawing blood; collecting urine specimens; and performing relevant urgent-care services. Additional laboratory duties may include moderate-complexity testing, instrument calibration and quality-control documentation, maintaining inspection-ready records, competency assessments, proficiency testing, specimen processing, LIS data entry, and prompt notification of critical results to the attending Texas healthcare provider.

When supporting reception, the Medical Assistant informs patients and families about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. The role follows applicable clinical, laboratory, medication-safety, and accreditation policies and procedures.

Requirements

• High school diploma or equivalent.
• Completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
• Proficiency in EMR/EHR.
• Ability to perform the duties within the scope of practice of a Medical Assistant and under direct Provider supervision.
• Ability to follow medication-administration safety protocols and applicable laboratory and clinical accreditation policies.
• For assigned laboratory duties, ability to perform moderate-complexity testing and comply with the laboratory's COLA-approved SOP manual, quality-control procedures, CLIA competency requirements, proficiency-testing rules, and critical-result notification protocols.

Responsibilities

• Assist the Provider with examinations, including taking patient vitals, procedures, and other direct patient-care processes under direct supervision and within the Medical Assistant scope of practice.
• Administer medications according to policy and Provider direction, following medication-administration safety protocols.
• Perform blood draws as directed by the Provider.
• Collect urine specimens for testing, including employer drug screens, as needed.
• Perform splinting and casting as needed.
• Conduct physicals, including sports physicals.
• Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
• Promptly report unusual patient occurrences, including medication events, to the Provider on duty using an incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow laboratory and clinical accreditation policies and requirements.
• Use EMR/EHR systems proficiently.
• Perform other related duties as assigned or described by Company policy.
• Perform moderate-complexity clinical testing across authorized disciplines, such as Chemistry, Hematology, and Urinalysis, according to the laboratory's COLA-approved SOP manual, if assigned laboratory responsibilities.
• Perform and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results, if assigned laboratory responsibilities.
• Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities for COLA surveys, if assigned laboratory responsibilities.
• Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements, if assigned laboratory responsibilities.
• Test and document blind proficiency-testing samples like patient specimens while following anti-commingling regulations, if assigned laboratory responsibilities.
• Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System (LIS), if assigned laboratory responsibilities.
• Recognize critical, life-threatening results and follow immediate notification protocols to the attending Texas healthcare provider, if assigned laboratory responsibilities.
• Inform patients and families of wait times and monitor patient flow when working in front-office reception.
• Process patients for discharge, including preparing charges, collecting payment, obtaining required signatures, and issuing receipts when working in front-office reception.
• Support customer service and treat patients with respect and dignity while helping maintain efficient clinic operations and patient flow.
• Cross-train and work in front-office or back-office functions, or both, as staffing and business requirements dictate.

Benefits

• Full-time employees are offered medical coverage, a health savings account, dental and vision insurance, basic and voluntary life insurance, long-term and short-term disability, an employee assistance program, critical illness and accident coverage, legal and identity-theft benefits, and paid time off.
• Employees of all statuses are offered 401(k) Plan benefits.
• Employees in select positions are offered shift differential benefits.
• Benefits are subject to policy and plan rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED