Medical Assistant

New England Life Care • Woburn, MA

15d • Hybrid

About The Position

New England Life Care (NELC) is seeking a Certified Medical Assistant to support the clinical and operations of their infusion suites. NELC is a growing non-profit home infusion therapy provider serving multiple hospital systems in New England. The ideal candidate will possess excellent customer service skills, knowledge of ambulatory office operations, and a commitment to delivering high-quality patient care. This is a full-time, hourly position with normal working hours of Monday to Friday, 8:00 am to 5:00 pm. Training will occur in Woburn, MA, with potential for occasional travel to Concord, NH, for which mileage reimbursement is provided.

Requirements

• High school diploma or equivalent
• Additional training or certification as a medical assistant is required
• Proven experience in a healthcare or medical office setting, preferably in an infusion clinic
• Proficient with phlebotomy and other laboratory testing
• Proficiency in basic medical terminology, electronic health records, and office software applications
• Knowledge of infection control protocols, patient confidentiality laws, and regulatory compliance requirements in healthcare
• Strong communication skills and the ability to interact with patients, caregivers, and healthcare professionals effectively
• Attention to detail, organizational skills, and the ability to multitask in a fast-paced clinical environment
• Excellent customer service skills required
• Excellent communications skills required
• Ability to work independently as well as part of a team required
• Practical experience with microcomputer systems and applications to include Microsoft Word and Excel required
• Demonstrated ability to identify research and solve problems required

Responsibilities

• Greet and assist patients as they arrive at the clinic, ensuring a welcoming and supportive environment
• Schedule patient appointments and coordinate with healthcare providers to optimize clinic workflow
• Assist healthcare professionals with patient assessments, examinations, and procedures as needed
• Manage patient medical records, ensuring accuracy and confidentiality in compliance with healthcare regulations
• Prepare and maintain infusion equipment, supplies, and medications under the direction of healthcare providers
• Document vital signs and report any changes to the primary nurse on duty
• Ensure patient confidentiality at all times
• Communicate with internal pharmacies, internal insurance team, and other departments within NELC to coordinate patient care
• Maintain cleanliness and organization in the clinic to promote a safe and efficient work environment
• Adhere to infection control standards as identified by site and regulating organizations
• Collaborate with the healthcare team to provide high-quality patient care and support continuous quality improvement initiatives
• Process workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
• Monitor Pending Referrals daily and assign nurses for all appropriate SOC
• Contact NELC patients at regularly scheduled intervals to review scheduled visits. Document and communicate accurate changes in demographics, insurance, physicians, and patient’s orders in EMR and to appropriate departments
• Accurately enter delivery tickets into EMR to ensure accurate & timely deliveries
• Manage patient delivery timelines. Communicate unexpected changes in medication or supply usage to appropriate clinical and operations teams
• Actively engage with internal partners to improve customer experience, contributing to a strong team approach

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED