Medical Assistant

Central City Concern • Portland, OR

11d • Onsite

About The Position

The Medical Assistant works as a member of a multidisciplinary team at Blackburn Center to deliver comprehensive, person-centered, trauma-informed, integrated services to the Portland Eastside community. The role supports providers and patients throughout visits, contributes to a positive patient experience, and collaborates with clinical, coordination, front-desk, and other non-clinical staff to maintain smooth clinic flow. The position floats between Blackburn Center and Evergreen Crossing in Portland, Oregon. The schedule is Monday through Thursday, 7:30 a.m. to 5:00 p.m., and Friday, 7:30 a.m. to 12:00 p.m.; Saturday and Sunday are off.

The Medical Assistant manages patient flow and supports clinical care through pre-visit preparation, vital-sign collection and documentation, preventive screenings, medication reconciliation, room preparation and cleanup, provider orders, referrals, injections, procedures, pharmacy communications, and patient outreach. The role also maintains equipment, records, and clinic spaces; handles patient calls; and performs and documents urine drug-screen procedures, including chain-of-custody steps. All work must comply with clinical protocols, scope of practice, applicable privacy and security requirements, and CCC policies.

Applicants for the certified Medical Assistant qualification must have completed an accredited certificate-level Medical Assistant program. All applicants must have a high school diploma or GED, at least one year of recent, verifiable Medical Assistant experience in a healthcare setting, a current BLS certification before starting, and a valid driver’s license, vehicle access, and required driving qualifications and insurance. Bilingual ability and experience serving underserved populations, particularly people without stable housing, are preferred. The role requires passing pre-employment screening, including drug, TB, and background checks, and meeting physical and patient-interaction requirements described in the posting.

Compensation is listed as $25.80–$34.24 per hour for non-certified applicants and $29.63–$39.33 per hour for certified applicants. Final compensation depends on relevant experience, education, credentials or licensure, and internal equity. For external candidates, the stated offer maximum is $29.94 per hour for non-certified applicants and $34.39 per hour for certified applicants, under the union contract. This is an AFSCME union-represented position.

Requirements

• For certified Medical Assistant qualification: completion of a certificate-level Medical Assistant program accredited by the Commission on Accreditation of Allied Health Educational Programs (CAAHEP), such as AAMA or NCCT.
• High school diploma or GED.
• At least one year of recent, verifiable Medical Assistant experience in a healthcare setting.
• Current driver’s license, access to a vehicle, and qualification as an Acceptable Driver under Central City Concern’s Fleet Safety policy.
• Pass initial driver training within 60 days of being approved as a driver and continue required recertification training.
• Maintain personal auto liability insurance coverage of at least $100,000/$300,000.
• Meet CCC privileging requirements as required by FTCA.
• Current BLS certification before starting.
• Pass pre-employment drug screening, TB testing, and background checks, including DHS Background Check Unit clearance.
• Adhere to agency nondiscrimination policies and interact respectfully and effectively with patients and coworkers of diverse ethnic, religious, political, cultural, lifestyle, and sexual-orientation backgrounds.
• Ability to read labels and distinguish colors.
• Ability, with reasonable or no accommodation, to walk, bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs.
• Ability to follow oral and written directions and apply techniques for specific patient needs.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to interact successfully with a wide variety of people, including patients and coworkers.
• Ability to manage time and meet deadlines.
• Ability to communicate effectively and receive constructive feedback.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training and clinical procedures.
• Ability to consider how decisions affect underserved communities and how systems of oppression, structural racism, and individual bias affect client outcomes.
• Strong organizational skills.

Nice To Haves

• Bilingual ability.
• Previous experience working with underserved populations, especially people without stable housing.

Responsibilities

• Work as part of the Blackburn Center multidisciplinary team to provide comprehensive, client-centered, trauma-informed integrated services.
• Participate in integrating services and identify opportunities to improve collaboration across service and care teams while following information-sharing guidelines.
• Identify opportunities to improve Blackburn Center workflows and logistics; participate in reviewing Key Performance Indicators and continuous-improvement plans.
• Support clients’ connections to culturally responsive and culturally specific services and consider diversity in client care.
• Manage patient flow, including preparing for clinical huddles and reviewing charts for immunizations, screenings, chronic conditions, and mental health issues.
• Prepare patients according to standard workflows; collect, document, and report vital signs; complete preventive screening questions and medication reconciliation.
• Stock and prepare exam rooms before visits and clean them afterward.
• Complete and document provider orders and assist providers and care teams with scheduling medical referrals.
• Administer injectable medications according to provider orders and clinic protocols, with appropriate documentation.
• Maintain medical and laboratory equipment and records in compliance with state and federal requirements.
• Maintain and clean supply rooms, exam rooms, and Medical Assistant workstations.
• Receive, document, and direct patient telephone calls completely and promptly according to protocols.
• Participate in patient outreach to encourage engagement in care and proactive health measures.
• Complete and document procedures according to provider orders and clinic standards.
• Contact pharmacies regarding new prescriptions and refills.
• Maintain a clean and safe clinic environment while respecting scope of practice and best practices.
• Observe same-gender clients providing urine drug samples and secure samples using chain-of-custody procedures.
• Enter and document urine drug-screen data, including point-of-service and laboratory results, including LCMS or GCMS results; ensure the process is trauma-informed and patient-centered.
• Complete care-team duties delegated by the Clinical Services Manager.
• Attend mandatory CCC trainings in a timely manner.
• Follow state and federal privacy rules, including HIPAA and 42 CFR Part 2, and CCC confidentiality, privacy, and security policies; promptly report breaches as specified.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Student loan repayment options.
• Retirement savings plan with employer matching: 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Paid time off beginning at four weeks per year at hire, with accrual increases based on longevity.
• Up to 11 recognized holidays, dependent on schedule, and two personal holidays.
• Employer-paid life insurance, short-term disability insurance, and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED