Medical Assistant

Concentra•Abilene, TX

About The Position

At Concentra, the Medical Assistant is a vital member of the patient care team, helping provide exceptional care in support of the mission to improve the health of America's workforce. The role, also described as Medical Support Specialist (MSS), performs routine medical and testing procedures under the treating clinician's direct supervision and supports other facility areas as needed, including registration and referral management. The position delivers efficient, accurate one-on-one patient care in a fast-paced environment and contributes to a welcoming, respectful, and high-quality patient experience. The role also includes front- and back-office support, patient flow assistance, equipment and supply upkeep, and accurate documentation. It requires discretion when handling confidential information and compliance with HIPAA, safety rules, applicable state requirements, and company policies.

Requirements

Vocational/Technical/Business School education level.
Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience.
Meet credentials required in the state of employment in accordance with state requirements and applicable regulations.
Customarily have at least six months or more of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Demonstrate Concentra's core competencies: service mentality, attention to detail, sense of urgency, initiative, and flexibility.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Ability to communicate clearly and professionally, verbally and in writing.
Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
Participate in initial and ongoing training as required.
Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

Completion of an externship as part of an accredited medical assistant program.
Working knowledge of occupational medicine requirements, including state-specific requirements.

Responsibilities

Perform Department of Transportation (DOT) and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment (DME) as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies, clean rooms and equipment, and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
Notify a supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist with patient flow and volume in partnership with center leadership.
Keep patients informed of expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and proper record keeping.
Ensure documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.