Medical Assistant

GoHealth Urgent Care • Asheville, NC

19h • Onsite

About The Position

Novant Health, a leading integrated healthcare system, and GoHealth Urgent Care, a highly innovative on-demand care company, have partnered to operate urgent care centers across multiple markets. At Novant Health–GoHealth Urgent Care, they prioritize patients by delivering a seamless, high-quality, and compassionate care experience, a supportive, inclusive, and collaborative workplace culture, and strong integration with Novant Health’s broader care network and local communities. They are passionate about providing exceptional care and seek team members who share that commitment. The Medical Assistant (MA) is a vital role supporting providers and delivering excellent patient care in the urgent care setting. This role combines clinical and front-desk responsibilities to ensure efficient patient flow, accurate documentation, and a positive patient experience from check-in to discharge.

Requirements

• High School Diploma or GED — required
• Minimum of 1 year of Medical Assistant experience — required
• Basic Life Support (BLS) certification — required at time of hire (Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA))
• For candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required: CCMA – Certified Clinical Medical Assistant (NHA), CMA – Certified Medical Assistant (AAMA or CHP), RMA – Registered Medical Assistant (AMT, AAH, or ARMA), NCMA – National Certified Medical Assistant (NCCT), NRCMA – Nationally Registered Certified Medical Assistant (NAHP)
• Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment as a Medical Assistant
• Experience-Based Pathway: 3+ years of Medical Assistant experience and 1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting
• Alternative Credentials (Accepted at Time of Hire): Graduate of an Accredited School of Nursing (LPN or RN), EMT or Paramedic (NREMT), Certified Nursing Assistant (CNA)
• CPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start date
• Flexibility to work varying shifts between 8:00 AM and 10:00 PM, including weekends and holidays, as required
• Proficiency in clinical Medical Assistant duties
• Strong computer skills with the ability to learn new systems quickly
• Working knowledge of Microsoft Word and Excel
• Excellent attention to detail and organizational skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong written and verbal communication skills
• Commitment to treating all patients and colleagues with fairness, respect, and cultural sensitivity

Nice To Haves

• Graduate of a Medical Assisting program — preferred
• Front desk or patient registration experience — preferred

Responsibilities

• Register patients and collect required documentation, including insurance verification and eligibility
• Process co-pays and assist with appointment scheduling
• Coordinate referrals to specialists as directed by providers
• Prepare patients for examination by confirming visit details, collecting medical history, and documenting information in the electronic medical record
• Measure and record vital signs (e.g., blood pressure, temperature, pulse, height, weight)
• Perform point-of-care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and process blood specimens for laboratory analysis, as applicable
• Prepare, clean, and stock exam rooms; ensure appropriate inventory of clinical supplies
• Maintain accurate and complete medical records, including scanning and chart management
• Answer phones, manage incoming and outgoing correspondence, and maintain a welcoming reception area
• Conduct patient follow-up courtesy calls as directed
• Perform opening and closing duties, including cash handling, end-of-day reconciliation, and securing the facility
• Complete equipment checks, daily controls, calibration, quality assurance logs, and submit repair requests as needed
• Follow all Novant Health–GoHealth policies, procedures, and safety guidelines
• Perform other duties as assigned

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, including mental health support
• Generous Paid Time Off (PTO)
• Monthly bonus opportunity of up to $600, based on performance
• Career growth and advancement opportunities within a rapidly expanding organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees