Medical Assistant

ArchWell Health • Euclid, OH

19h

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) in day-to-day care and helps ensure efficient, compassionate care for ArchWell Health members. Working collaboratively with the care team, the MA greets and rooms members, helps assess their health conditions, and performs routine diagnostic testing during appointments. The role also includes patient health coaching and follow-up to support healthy lifestyle choices.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record (EMR) system.
• Strong emotional intelligence, integrity, drive, and work ethic.
• Ability to work independently, think creatively, and work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-oriented skills.
• Critical reasoning, decision-making, and problem-solving skills to assess situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and document medical histories.
• Perform examinations and routine screenings, explain procedures, and address patients’ questions and concerns.
• Listen and engage with patients throughout appointments and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support a positive patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for the physician.
• Under physician supervision, change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED