Medical Assistant

VIPcare•Tavares, FL

11d

About The Position

The Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the role prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during patient visits, and supports front office operations. This safety-sensitive position involves direct patient care, medication administration, and other clinical responsibilities requiring accuracy, professionalism, and attention to detail. The Medical Assistant supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently, manage multiple priorities, and operate in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience, with cultural sensitivity to Medicare and other patient populations served.
Ability to perform clinical physical activities, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient to perform procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods as operational needs require; visual acuity and hearing sufficient to perform essential duties, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program and certification such as CMA, RMA, NCMA, CCMA, or equivalent.
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome and prepare patients for examinations; obtain and document patient histories, medications, allergies, preventive-care information, and other relevant clinical details in the EMR.
Measure, document, and report vital signs and other clinical observations; prepare patients and examination rooms for provider visits.
Assist providers with examinations, treatments, and in-office procedures, and explain provider-directed instructions, treatment plans, medications, and follow-up care.
Provide compassionate, professional service that promotes a positive patient experience.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures; initiate and monitor IV infusions when appropriately trained and permitted.
Perform phlebotomy, prepare laboratory specimens, perform CLIA-waived testing, and conduct in-office diagnostic tests such as EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, and spirometry.
Perform PT/INR testing with approved equipment and glucose testing with a glucometer; complete laboratory quality controls and maintain testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection-prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies, and telephone encounters accurately in the EMR.
Conduct inbound and outbound patient communications, including appointment and medication reminders and transitional-care outreach within two days of hospital or facility discharge.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive-care records, and completing required documentation; assist with preventive-care outreach, screening schedules, and service documentation.
Participate in care coordination and maintain medical records in accordance with organizational policies and HIPAA requirements.
Manage front-office duties, including answering calls, greeting patients, scheduling appointments, registration, check-in and check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor and help order medical, pharmaceutical, and disposable clinical supplies; maintain office and clinical inventories.
Support onboarding and training of new team members as assigned and collaborate with providers and clinic staff to support efficient operations.
Perform other duties as assigned.