Medical Assisant

GoHealth Urgent Care • New Castle, DE

4d • $20 - $27 • Onsite

About The Position

ChristianaCare and GoHealth Urgent Care operate urgent care centers across the Delaware and Maryland area. The Medical Assistant assists with patient examinations and treatment under the direction of an urgent care provider. The role includes managing patient check-in and registration, interviewing patients, measuring and recording vital signs, collecting blood samples, preparing specimens for laboratory analysis, and preparing examination rooms.

The position also supports patient flow and front-desk operations, performs point-of-care testing, maintains medical records and equipment, monitors supplies, and helps ensure a welcoming and efficient patient experience. Additional duties may be assigned, and management may revise the position description.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification at hire, obtained through the American Red Cross or American Heart Association.
• At hire, hold one of the listed medical assistant certifications: CCMA, CMA, RMA, NCMA, or NRCMA; alternatively, an accredited nursing-school graduate, LPN, RN, or EMT certification is accepted.
• Obtain CPOE certification for order entry within two weeks of the start date.
• Basic medical assistant skills.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Attention to detail and the ability to use experience and judgment to perform varied tasks, work as part of a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat people fairly, respectfully, and sensitively toward cultural and social differences.

Nice To Haves

• Graduate of a medical assisting program.
• Medical Assistant experience.
• Front desk experience.

Responsibilities

• Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep patients informed about their status.
• Inform technical staff about patient flow.
• Prepare patients for examination by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests, including blood pressure, weight, and temperature measurements, and escalate critical cases to the provider as needed.
• Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
• Draw and collect blood samples and prepare specimens for laboratory analysis.
• Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
• Maintain medical records and scan charts into patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Ensure the reception area is well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on, immersive training and coaching, including classroom and shadowing days.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Generous paid time off, starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED