Medical Assistant

CenterWell•Port Arthur, TX

13d•Onsite

About The Position

Medical Assistants help ensure a smooth transition between patient check-in and the doctor visit. They prepare patients by bringing them to the exam room, performing basic health checks, and explaining information clearly and kindly. In this onsite, specialized Patient Specialist role, the Medical Assistant makes sure patients are fully prepared before seeing the doctor so physicians can focus on medical decisions. The position reports to the Center Administrator. The role includes comprehensive patient intake and clinical rooming, EMR inbox and worklist management, and patient education. The Medical Assistant verifies medications and allergies, documents patient history, conducts validated screenings as needed, routes messages and results according to specified rules, and helps patients understand next steps using the loop-back method. The position supports CenterWell Senior Primary Care, which provides proactive, preventive, personalized care to seniors through integrated care teams.

Requirements

Knowledge of HIPAA and safety policies, including protecting privacy and following safety requirements.
Knowledge of infection prevention and OSHA standards, and ability to apply infection-control and safety practices.
Computer literacy.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient-care information and apply practical patient-care techniques.
Ability to recognize and manage emotions effectively and work across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to perform clinical tasks safely and consistently; this is assessed in a demonstration.
Ability to maintain accuracy across repetitive tasks and communicate clearly so that information is easily understood.
Ability to perform basic calculations accurately.
Current or in-progress BLS certification when required for the applicable level or by state requirements.
Graduation from a Medical Assistant training program or at least 3 years of experience.
Right to work in the United States.
Ability to work assigned clinic hours.

Nice To Haves

Knowledge of how to document screenings using approved, standardized tools.
Knowledge of safe vaccine-administration standards.
Knowledge of routing messages to support care.
Knowledge of point-of-care testing (POCT) and specimen handling.
Knowledge of value-based care fundamentals.

Responsibilities

Bring patients to exam rooms and prepare them for visits, including basic health checks.
Complete patient intake by verifying medications and allergies, documenting patient history, and conducting validated screenings as needed, such as PHQ-2 and fall-risk screenings.
Manage the EMR inbox using routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Aim to touch all assigned inbox and worklist tasks the same day to maintain clinical flow.
Educate patients on what to do next and use the loop-back method to confirm their understanding.
Record patient-care information accurately and support doctors by completing preparation tasks before the clinical decision-making portion of visits.