Medical Assistant

NORTHWEST HEALTH SERVICES INC•St. Joseph, MO

9d•Onsite

About The Position

The Medical Assistant works cooperatively with Northwest Health Services providers, supervisors, and personnel to support the organization’s goals and objectives and follows governing-body requirements and internal policies and procedures. The role assists physicians, psychiatrists, and advanced practice registered nurses with patient care, medications and treatments, procedures, patient education, referrals, and clinical documentation. The Medical Assistant prepares and restocks exam rooms, maintains equipment, prepares specimens for shipment, tracks laboratory tests, imaging, and referrals, and helps maintain adequate medical supplies. The position also responds to patient and hospital calls, reviews charts, records patient interactions and care in the medical record, and participates in clinical staff meetings, in-services, and educational programs. The role requires maintaining patient confidentiality, complying with applicable regulations and HIPAA, and maintaining current CPR certification. The Medical Assistant may not exercise or receive delegation involving clinical reasoning, nursing judgment, or critical decision-making.

Requirements

High school diploma or equivalent.
Current BLS certification.
Light typing skills and computer knowledge; demonstrate accuracy, proficiency, and efficiency.
Ability to present information effectively and respond to questions from patients and others encountered during employment.
Ability to visually assess patient condition and communicate tactfully and professionally with patients and families.
Valid driver's license and proof of insurance for a personal vehicle used for business.
Ability to talk, see, hear, react, stand, kneel, walk, and lift up to 50 pounds.
Cognitive skills to read and interpret oral and written instructions, understand medical terminology and medical records, identify problems, and offer solutions.
Ability to handle stressful situations and demonstrate tact and patience with patients, families, and NHS staff.
Respect and maintain confidentiality and maintain a professional appearance and demeanor.
The Medical Assistant may not exercise or receive delegation involving clinical reasoning, nursing judgment, or critical decision-making.

Nice To Haves

Three years of experience in a hospital or clinic setting.
Certified or registered Medical Assistant certification, or a diploma from an accredited Medical Assistant program.

Responsibilities

Work cooperatively with NHS providers, supervisors, and personnel to carry out NHS goals and follow governing-body requirements and established policies and procedures.
Treat patients, coworkers, management, customers, vendors, and visitors respectfully.
Administer prescribed medications and treatments in accordance with nursing standards and physician, psychiatrist, or APRN directives.
Assist patients with ambulation and transfers onto and off exam tables and in and out of wheelchairs.
Assist providers with distributing patient education materials and communicate the information professionally and tactfully.
Prepare laboratory specimens, including Pap smears, biopsies, and cultures, for shipment as requested.
Assist providers with procedures and maintain equipment before and after procedures.
Receive and implement activities related to standing orders, medication administration, and medication refills for physicians and/or APRNs.
Prepare exam rooms and instruments or equipment for procedures and treatments, and restock rooms as necessary.
Prepare patient records for provider referrals and communicate significant information to other health care providers or entities as required.
Answer patient and hospital phone calls as directed by the provider and assess patient calls and walk-in patients.
Review charts for completeness before daily appointments and document refills, telephone conversations, and office visits in the electronic patient medical record.
Identify medical supply needs, including oxygen and non-narcotic injectables, and prepare ordering lists according to policy and procedure.
Maintain tracking logs for laboratory tests, x-rays, and referrals.
Attend and actively participate in clinical staff meetings, in-services, and educational programs.
Document assessments, treatments, procedures, and medications in electronic or paper medical records, including during system downtime.
Comply with regulatory agency requirements, directives, standards, and regulations; maintain patient confidentiality and comply with HIPAA.
Maintain current CPR certification.
Perform other duties as assigned.
Meet the physical and communication demands of the role, including standing, kneeling, walking, lifting up to 50 pounds, visually assessing patients, and communicating professionally.
Maintain a professional appearance and demeanor, demonstrate accuracy, proficiency, and efficiency, and handle stressful situations with tact and patience.